Performance Escalations Technician - job 2 of 2

This position is posted by Jobgether on behalf of Carbon Robotics. We are currently looking for a Performance Escalations Technician in United States.

This remote role offers a unique opportunity to work at the intersection of advanced robotics, AI, and agriculture, ensuring peak product performance for customers in the field. You'll play a hands-on role in supporting mission-critical operations, tracking escalations, defining what “good” looks like, and collaborating closely with engineering, support, and end users. With 40%+ travel, you’ll be expected to engage directly with farmers and field teams to address challenges, troubleshoot issues, and deliver impactful solutions. It’s a dynamic position ideal for action-oriented professionals who thrive on solving complex problems with real-world applications.

Accountabilities:

• Own the performance tracking and resolution of high-priority customer accounts.
• Define and teach remote performance monitoring methods, partnering closely with engineering and field teams.
• Establish clear metrics for successful product performance and ensure they are integrated across support and development teams.
• Serve as a key escalation point by conducting on-site visits and field tests to assess, troubleshoot, and improve product reliability.
• Educate internal and external teams on achieving and maintaining high performance standards.
• Travel regularly to customer sites (40% or more) to ensure consistent, hands-on support and follow-through.

• Previous experience in technical support, field service, or performance troubleshooting in a hardware/software hybrid environment.
• Strong analytical and problem-solving skills, particularly around interpreting performance data and system diagnostics.
• Effective communication and collaboration skills with technical and non-technical audiences alike.
• Self-driven with the ability to work autonomously in a fast-paced and dynamic field environment.
• Comfortable with extensive travel and on-site work in agricultural or industrial settings.
• Familiarity with remote monitoring systems, performance metrics, or IoT-based technologies is a plus.

• Base salary range of $62,000 to $80,000 USD, based on experience and assessed role responsibilities.
• Pre-IPO stock options for equity participation.
• Fully paid medical, dental, and vision insurance premiums for employees and all dependents.
• Choice between PPO or HDHP/HSA plans, plus Virtual Care access and Mental Health HRA.
• Life insurance, long-term disability coverage, and restricted healthcare travel support.
• Flexible PTO policy and 401(k) retirement plan.
• Pet insurance and commuter benefits.
• Inclusive, mission-driven work culture with a focus on transparency, diversity, and impact.
  *Note: Benefits may vary for internationally based employees; contractors are not eligible for stock or benefit plans.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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