Software Implementation Consultant - US Remote (PST or MST) - job 2 of 2

This position is posted by Jobgether on behalf of PerfectServe. We are currently looking for a Software Implementation Consultant in the United States.

In this role, you will serve as a crucial link between the company’s innovative scheduling software and its diverse client base, ensuring seamless onboarding, training, and ongoing support. You will apply your consultative skills to understand clients’ workflows and challenges, configuring the software to optimize their scheduling and communication needs. Working both remotely and onsite, you will foster strong client relationships and drive high user satisfaction. This position offers the opportunity to make a direct impact on healthcare providers’ efficiency and patient care by enhancing their use of advanced technology in a dynamic, growth-oriented environment.

Accountabilities:

• Develop and maintain deep expertise in the scheduling product and understand clients’ unique workflows.
• Onboard and train new clients through remote and onsite sessions, analyzing their scheduling requirements and configuring the software accordingly.
• Troubleshoot and resolve client issues related to software configuration, providing clear guidance on corrective actions.
• Build trusting relationships with clients, including executive sponsors and department leaders, to maximize product value and user satisfaction.
• Identify and share best practices to help clients achieve their business goals.
• Act as the client advocate within the organization, representing their needs and feedback.
• Collaborate closely with Project Managers, Account Executives, and Customer Success teams to deliver tailored solutions.

• Proven ability to quickly learn complex software products and apply knowledge effectively with clients.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent interpersonal skills with a demonstrated ability to build and maintain professional relationships.
• Ability to manage multiple tasks in fast-paced, high-pressure situations and drive process improvements.
• Minimum of 1 year experience in a software implementation role.
• Bonus: experience with SQL or other relational databases.
• Must reside in Mountain or Pacific Time Zones within the western United States and be willing to participate in a 24/7 on-call rotation.

• Remote-first work environment promoting flexibility.
• Health, dental, vision, life, and disability insurance available starting day one.
• 401(k) plan with employer match and immediate vesting.
• 17 company holidays plus 2 floating holidays and competitive paid time off.
• Opportunities for internal career advancement.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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