VP, Delivery Services

A growing technology consulting firm is seeking a Vice President of Delivery Services to lead its ERP implementation, cloud migration, and managed services operations. This is a critical leadership role, responsible for driving excellence across delivery execution, resource strategy, and client outcomes—while actively shaping the next stage of growth for the business.

The ideal candidate is a hands-on operator who understands both project delivery and strategic scaling. You’ll work cross-functionally with consulting, operations, sales, and executive leadership, serving as a key force behind project success, customer satisfaction, and internal team development.

What You’ll Do

Delivery Leadership

• Own the firm’s delivery strategy across ERP and AMS offerings, including implementation, migration, and long-term support projects

• Establish best practices and frameworks that enhance quality, consistency, and efficiency across delivery teams

• Lead project risk assessments and escalations, partnering with customer success and technical teams to resolve issues proactively

• Coach delivery teams on execution standards and client engagement

• Monitor delivery KPIs and ensure service-level agreements (SLAs) are met

• Collaborate with pre-sales and client teams to validate project scope, timelines, and resourcing

• Drive maturity in project methodologies from technical-only to techno-functional approaches

• Maintain a ~20% personal utilization target annually (billable advisory/project involvement)

Operational & People Management

• Serve as executive sponsor on select long-term engagements

• Build out internal career paths and mentorship programs for global consulting staff

• Identify high-potential talent, support recruiting initiatives, and manage performance

• Create a culture of accountability, collaboration, and growth across globally distributed teams

• Develop documentation standards, project transitions, and delivery toolkits

• Build and maintain a network of independent consultants to meet specialized client demands

• Support financial oversight through delivery metrics, margin reviews, and utilization reports

Strategic Growth & Sales Enablement

• Partner with sales to scope complex solutions, prepare proposals/SOWs, and co-present demos

• Evangelize the firm’s capabilities in implementation, integration, and support services

• Contribute to GTM strategy by identifying repeatable solutions and emerging client needs

• Help scale a delivery model that balances operational efficiency with white-glove service

Who You Are

• 15+ years of experience in ERP consulting services (Infor M3 highly preferred), with proven leadership in project delivery, team management, and client engagement

• 5+ years specifically working with Infor M3 and related CloudSuites (multi-tenant cloud preferred)

• Background in manufacturing, distribution, or supply chain is highly advantageous

• Experience with team structuring, mentorship, and talent development across multiple levels

• Skilled at bridging technical and business conversations; comfortable working with both C-suite stakeholders and implementation teams

• Strong operational mindset with a passion for process improvement and performance measurement

• Financially savvy and comfortable using data to drive decisions

• Open to travel up to 25% across the U.S. and Canada

Compensation & Benefits

• Executive-level salary + performance bonuses

• Health, dental, vision, and retirement contributions

• Remote-first flexibility with hub-based support

• Annual leadership summits, mentorship programs, and long-term equity discussions (where applicable)

• Career-defining opportunity to help scale a best-in-class consulting organization

Ready to Lead the Future of ERP Delivery?
If you’re driven by quality, inspired by growth, and passionate about building high-performing teams, this role offers a unique opportunity to shape the next chapter of a well-established, fast-growing consulting firm.