Customer Acquisition and Marketing Platforms - Business Banking, Product Manager
As a Product Manager within the Digital Business Banking Deposits, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
- Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- Understands high-level tech changes to drive and participate in JADS, Elaborations, scrum refinements, and other scrum ceremonies.
- Collaborates with tech and design to ensure requirements are met while enhancing customer experience.
- Identifies ongoing gaps, optimizations, and future opportunities for the product and capabilities needed for effective evolution of digital account opening.
- Identifies ongoing gaps, optimizations, and future opportunities for the product and capabilities needed for effective evolution of digital account opening.
- Engages closely with cross-functional stakeholders to identify risk and controls that meet business and consumer needs, while meeting critical deadlines.
- Engages closely with cross-functional stakeholders to identify risk and controls that meet business and consumer needs, while meeting critical deadlines.
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Is familiar with the business services and offerings associated with Chase.
- Has demonstrable experience working in financial services, retail banking, digital payments, e/m-commerce, online and mobile platforms, etc.
- Experience & proficient in Adobe Analytics, Splunk, Jira, Align.
- Demonstrated prior experience working in a highly matrixed, complex organization
- Possesses knowledge in the Merchant Services or Business Banking Deposits domain.
- Creates and presents status updates, roadmap changes, and other shifts to senior leadership.
- Is knowledgeable in automation strategies.
- Utilizes machine learning and other AI models.
Average salary estimate
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