DME Billing Associate

The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life.

This position is accountable for the timely and compliant billing of customer orders to federal, state and commercial insurance plans, and privately when no funding is available. This position will also focus on minimizing bad debt and continuous improvement of cash flow. This position will work side-by-side with Revenue Cycle Leadership to improve the overall process in addition to collaborating with the customer support team in obtaining consistent process improvement based on the actual workflow.

ESSENTIAL DUTIES

• Ensure critical data is entered into the orders appropriately to obtain proper reimbursement from various funding sources through use of the Patient Management Billings System - Bonafide.
• Communicate issues causing billing delays to the appropriate teams to allow for improvement and overall faster claims processing.
• Interact with clients to resolve any billing issues and answer questions they may have pertaining to claims and invoices.
• Ensure insurance billings are current and within the established timeframe specified in the department policy.
• Assure all billing-related policies and procedures are understood, up to date, and adhered to.
• Review and complete daily /weekly reports to achieve billing goals.
• When requested, assist in the development of training materials that will be shared across functions.
• Advise if specific receivables are to be qualified as refunds, adjustments or write-offs.
• Adhere to Pledge of Confidentiality
• Information regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient’s case.

COMPETENCIES

• Passion: Contagious excitement about the company – sense of urgency. Commitment to continuous improvement.
• Integrity: Commitment, accountability, and dedication to the highest ethical standards.
• Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service.
• Action/Results: High energy, decisive planning, timely execution.
• Innovation: Generation of new ideas from original thinking.
• Kestra Medical Technology Services, Inc. Reviewed 08/2024 Billing and Collections Associate
• Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind.
• Emotional Intelligence: Recognizes, understands, manages one’s own emotions and is able to influence others. A critical skill for pressure situations.

QUALIFICATIONS

Education/Experience Required:

• High School Diploma required (Bachelor's degree preferred or six years equivalent experience
• 5 years of experience in the medical billing field
• Strong background in federal and state laws and requirements relating to Healthcare policy
• Strong communication skills and attention to detail
• Proficiency with Microsoft Office Word, Excel, and PowerPoint
• Preferred:
• Has worked in a fast-paced environment
• Experience with Bonafide
• Experience with Salesforce

WORK ENVIRONMENT

• Indoor open office environment or remote
• Minimal noise volume typical to an office environment
• Extended hours when needed
• Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare. Kestra maintains a drug free workplace and testing is a condition of employment post-offer.

PHYSICAL DEMANDS

• Frequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouse usage
• Frequent stationary position, often standing or sitting for prolonged periods of time
• Frequent computer use
• Frequent phone and other business machine use
• Occasional lifting required, up to 25 pounds

TRAVEL

Occasional travel, domestic and international, may be required, less than 5%

Kestra offers a very competitive benefit package including Medical, Dental, 401K with Match, etc.

Pay equity is an important part of Kestra’s Culture. Our compensation ranges are guided by national and local salary surveys and take into consideration experience level and internal equity. Each role is benchmarked based on the job description provided. If your qualifications and/or experience level are outside of the posted position, we encourage you to apply as we are growing fast and roles that are coming soon may not be posted.

Salary: Annualized between $72,000 and $82,000. Depending on experience and location.

Kestra Medical Technologies is an equal opportunity employer. Kestra Medical Technologies does not discriminate on the basis of race, color, religion, national origin, veteran status, age, sexual orientation, gender identity and/or expression, marital status, disability, physical or mental status or any other characteristic protected by law.

We are unable to sponsor or take over sponsorship of employment visas at this time. Applicants must be eligible to work for any employer in the U.S.

Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare.  Kestra maintains a drug free workplace and testing is a condition of employment.