Content Strategist - Support Experience & AI Enablement
Skills
- Content strategy and technical writing
- Experience with Generative AI and support LLM content optimization
- Editorial judgment on sensitive and nuanced topics
- Use of content management systems and project management tools
Responsibilities
- Create and iterate Help Center articles and support responses aligned with content strategy and voice guidelines
- Author and refine content to enhance LLM-powered support experiences
- Maintain content standards, tone consistency, and UX best practices
- Utilize data insights and feedback to improve user support journeys
- Manage multiple writing projects under fast-changing priorities and deadlines
- Collaborate with subject-matter experts to document technical concepts for general audiences
- Work closely with Product and Operations teams to craft effective user-facing messaging
Education
- Bachelor's degree in English or related field from U.S. or equivalent international university
Benefits
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Average salary estimate
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