Pharmacy Client Support Specialist
Skills
- Strong multitasking and organizational skills.
- Excellent verbal and written communication abilities.
- Problem-solving skills to manage escalations.
- Ability to collaborate across departments.
- Experience with ticketing systems and customer support.
Responsibilities
- Monitor and manage incoming tickets and phone calls to resolve clinic and customer issues timely.
- Address tier-one escalations using problem-solving skills.
- Document ticket details thoroughly including issues and resolutions.
- Communicate effectively with internal teams and customers by phone and in writing.
- Ask probing questions to identify root causes and gather relevant information.
- Collaborate with cross-functional teams such as IT and operations.
- Prioritize and multitask multiple requests while tracking progress.
- Maintain accurate records of all tickets, troubleshooting steps, and follow-up actions.
Education
- AZ state technician license or trainee license required.
Benefits
- Employer-paid healthcare coverage after 30 days.
- Choice of FSA/HSA.
- New hire scrub voucher if applicable.
- Parental leave.
- 401(k) plan with matching contributions.
- Weekends and holidays off.
- Free compounded medications for employees and immediate family.
- Company culture supports personal and professional growth.
- Holiday potlucks and celebrations.
Average salary estimate
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Strive Pharmacy: a specialty pharmacy in AZ, UT, CO &a; CA. We want our patients to have medications customized to their needs. Call us today to learn more!
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