Solutions Engineer

At Loop, we make returns beautiful.  We enable Shopify's top brands to create powerful, automated post-purchase experiences that lower costs, reduce refunds, and increase customer loyalty and delight.  We’re growing fast and building a company we’re proud of.  Growth means the challenges we’ll work on together will change as we lead Loop through new and different phases.

As a Sales Engineer, you will work closely with prospective and existing merchants to explain the technologies, systems, and processes that power Loop and to deeply understand each merchant’s needs, pain points, and technical capabilities.  Then you will partner with our Sales, Onboarding, and Merchant Success teams to ensure that new merchants are able to launch quickly and smoothly with Loop.

This is an indispensable role with us, so we’ll be looking for you to have examples of when you’ve tackled similar challenges throughout your career.  We’ve laid out the experience we think is important to set you up for success in this role.  But, we appreciate that different humans will solve problems in different ways, so we don’t expect you to fit exactly in a box of requirements.

At Loop, we’re intentional about the way we work so that we can do our best work. We call this our Blended Working Environment. We work from our HQ in Columbus, OH, or one of our Hub or Secluded locations, and are distributed throughout the United States, select Canadian provinces, and the United Kingdom. For this position, you are welcome to join us from any location in the US or select Canadian provinces (Ontario or British Columbia).

• Become an expert on Loop’s platform, ecosystem, and integrations, staying up to date on the latest builds.
• Provide technical support to our current Sales, Post Sales and Partner teams through channels like Slack, in-person and virtual meetings, and shared documentation.
• Vet and close deals from a technical requirements perspective, collaborating with Sales, development partners, and agencies.
• Create customized product demos and proofs-of-concept—including front-end configurations—and present these solutions to internal and external audiences.
• Answer questions about our APIs, webhooks, integrations, and front-end customizations for both internal and external partners.
• Partner closely with merchants and agencies to scope and recommend solutions, including customizations to the shopper-facing return experience.
• Help train our Sales teams on the technical aspects of Loop, ensuring they’re confident in articulating product capabilities.
• See and improve the whole system: solve new problems, evaluate workarounds, collaborate with Engineering/Product/Design, and explore creative ways to develop on the Loop platform!

• 3+ years of experience in B2B pre-sales solutions engineering, technical sales, or technical consulting.
• We’d love to hear from you if you’ve worked in SaaS, ecommerce, or Salesforce ecosystems—or all three!
• Strong troubleshooting and analytical skills, with the desire to tackle challenges head-on and proactively.
• Solid understanding of how web components operate—browsers, APIs, webhooks, servers—and the ability to walk non-technical audiences through end-to-end flows.
• Experience with front-end development concepts, including HTML, CSS, and JavaScript, and an understanding of how to scope or advise on customer-facing UI customizations.
• Excellent communication skills—you’re engaging, influential, helpful, candid, and can adapt your style to meet the needs of any audience.
• Comfortable speaking directly with customers to uncover needs, ask curious questions, and distill actionable insights.
• Strong project management skills and the ability to juggle multiple priorities effectively.
• A track record of improving your role by seeking coaching, creating new processes, and elevating team knowledge through shared content.
• Experience with Shopify, NetSuite (especially NetSuite Accounting), or 3PL integrations is a huge plus for us! 
• Familiarity with ecommerce tech stacks and common back-office workflows is a huge plus for us!

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Loop Story

In a perfect world, Loop wouldn't exist. If we had our way, we'd live in a world where we're mindful about how we consume, we love every product we own, and we share values with the brands who create them. In reality, commerce isn't perfect and often breaks. Loop creates second chances.

We're starting by revolutionizing the post-purchase experience. We've taken one of the most fragile commerce interactions - returns - and turned it into something consumers actually love, and that deepens our connection to brands and products.

We take connection seriously on the inside, too. We're building a work experience that allows you to Be A Human First and prioritizes empathy and wellbeing. We view Loop as a special place in your career to shape the future of an industry and become a better person while doing it. You can grow faster here in a shorter amount of time - we'll give you space and trust you to fill it.

Learn more about us here: https://loopreturns.com/careers.

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