Senior Lead QA Engineer
About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
We are seeking a Senior Lead QA Engineer with deep expertise in ServiceNow and Automated Test Framework (ATF) to join our ServiceNow development team. This role is ideal for an experienced hands-on QA engineer who thrives in a fast-paced, agile environment and is passionate about driving quality through automation and continuous testing practices.
Location
This is a remote opportunity open to candidates located anywhere in the U.S.
The Main Responsibilities
- Lead QA and testing efforts for ServiceNow platform enhancements and integrations with other systems.
- Design, develop, and maintain automated test cases using ServiceNow’s Automated Test Framework (ATF), including the ability to write JavaScript on ServiceNow to enhance ATF’s automation and capabilities.
- Build and maintain test scripts for human testers to use.
- Perform both unit and end-to-end testing of solutions built on the ServiceNow platform, as well as within those external systems
- Representing the QA and testing perspective while working directly with highly technical developers, helping to define a test-centric technical architecture that facilitates scalable change.
- Work with our central QA team to integrate with end-to-end testing tools such as Selenium or similar.
- Collaborate with architects, developers, product owners, and QA team members to define test strategies and ensure comprehensive test coverage to ensure the overall quality for ServiceNow environment and solutions built within it.
- Take the lead on pre-emptively both building tools and testing automation, as well as scheduling and performing testing – within the ServiceNow platform, as well as outside of it.
- Participate in sprint planning, backlog grooming, and daily stand-ups to ensure QA alignment with development goals.
- Drive adoption of continuous testing practices across the ServiceNow development lifecycle.
- Must be able to mentor team members on QA practices and contribute to the evolution of QA best practices within the team.
- Analyze test results, identify root causes, and work with cross-functional teams to resolve issues.
What We Look For in a Candidate
- 5+ years of experience in ServiceNow development, QA Engineering / Testing, or similar roles.
- Must have minimum 2+ years of ServiceNow-specific experience, but broader QA Engineering experience is also welcome
- Strong hands-on experience with ServiceNow ATF.
- Experience integrating ATF with broader end-to-end testing frameworks.
- Proven experience working with a centralized QA testing team.
- Strong experience working directly with large development/engineering teams.
- Solid understanding of agile methodologies and continuous testing principles.
- Excellent problem-solving, communication, and collaboration skills, including working both with developers and with business stakeholders.
- Experience gathering testing requirements - including working with stakeholders and by deriving testing requirements directly from technical requirements, and by working with the responsible developers and technical architects.
- Must be able to obtain and maintain US government suitability clearance as a condition of employment.
Preferred Qualifications
- Familiarity with CI/CD pipelines and tools like Jenkins, Git, or Azure DevOps.
- Experience with performance and load testing within ServiceNow is a plus.
- Background including ServiceNow development and ITSM, ITOM, CSM, or other ServiceNow modules is advantageous.
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. |
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Learn more about Lumen's: |
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Requisition #: 338927
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
Application Deadline
07/17/2025
Average salary estimate
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We are a global company of approximately 38,000 professionals dedicated to unleash the world's digital potential. Lumen frees businesses from the legacy communication experiences holding them back today by making IT environments more user-friendl...
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