Network Operations Manager

Overview

Lynker Corporation is a leading provider of innovative solutions in weather and climate science. With a commitment to excellence and a passion for innovation, Lynker leverages cutting-edge technologies and scientific expertise to support the creation and delivery of improved operational weather forecasts. As part of our ongoing growth and expansion, we are seeking a dynamic and experienced Network Operations Manager to join our growing team.

The Network Operations Manager will play a key leadership role in overseeing the day-to-day operations of our Operations and Monitoring teams. Reporting directly to the Program Manager, this position will ensure operational efficiency, maintain service levels, support team coordination, and act as a bridge between internal staff and federal leadership. This role requires strong coordination, leadership, and process ownership, with an emphasis on accountability, communication, and responsiveness.

Responsibilities

Team Leadership & Communication

- Lead daily scrum meetings with the Operations and Monitoring team to ensure alignment and accountability.- Evaluate how to best utilize existing team leads and establish a clear structure for delegation and escalation.- Determine and implement the appropriate level of involvement in ticket escalations, focusing on strategic guidance and support.

Operational Oversight

- Review the operational ticket queue weekly and report SLA risks by close of business each Wednesday.- Take ownership of RFC (Request for Change) reviews to ensure completeness, impact analysis, and readiness for submission or execution.- Oversee and maintain on-site and on-call scheduling; serve as the third-level on-call escalation point.- Monitor and propose improvements for the daily health report to enhance its value for operational visibility and decision-making.

Change & Incident Management

- Serve as the lead for all delegated authority change requests directed to federal leadership.- Decide whether to restructure or reassign ownership of the daily pre-ops call and determine your role in managing the main operations call.

Project & Resource Awareness

- Maintain a working understanding of all active mini-projects, including timelines and assigned personnel.- Ensure appropriate resource planning and task assignments are aligned with team capacity and project priorities.

Qualifications

• Reviews, analyzes, and evaluates business and user needs.
• Writes detailed description of user needs, Network/Security functions, and steps required to develop or modify Network devices. 
• Familiar with related network devices used to perform job functions.
• Relies on experience and judgment to plan and accomplish goals.
• Performs a variety of complicated tasks. May lead and direct the work of others.
• Requires BS/BA in appropriate field (or equivalent) and 6 to 8 years experience

About Lynker

Lynker is a growing, employee owned, small business, specializing in professional, scientific and technical services. Our continually expanding team combines scientific expertise with mature, results-driven processes and tools to achieve technically sound, cost effective solutions in hydrology/water sciences, geospatial analysis, information technology, resource management, conservation, and management and business process improvement.

We focus on putting the right people in the right place to be effective. And having the right people is critical for success. Our streamlined organization enables and empowers our talented professionals to tackle our customers' scientific and technical priorities – creatively and effectively.

Lynker offers a team-oriented work environment, and the opportunity to work in a culture of exceptionally skilled professionals who embrace sound science and creative solutions. Lynker's benefits include the following:

• Comprehensive healthcare for the employee at no monthly cost
• Healthcare benefit covers medical, prescription drug, dental, and vision
• Personal Time Off (PTO) Policy plus paid holidays
• Highly competitive compensation plan regularly calibrated against industry and location benchmarks
• 401(k) retirement plan with company-matching
• Employee Stock Ownership Plan (ESOP) – we're all company owners!
• Flexible spending accounts
• Employee assistance program (EAP)
• Short- and long-term disability insurance
• Life and accident insurance
• Tuition assistance/Training/Workforce improvement reimbursement per year
• Spot bonuses for exceptional performance
• Annual Employee Recognition Awards with bonuses
• Employee Referral Program
• Free centralized, self-directed Learning Management System to learn at your own pace
• Personalized career growth plans for every employee

Lynker is an E-Verify employer.

Lynker is an equal opportunity employer and makes all employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected status under federal, state, or local laws.