Supplier Quality Team Lead

For nearly 70 years, MasterBrand has been a leader in shaping environments where people gather, enriching lives, and creating lasting memories. As the number one North American residential cabinet business, we take pride in our stylish products, expansive network, and dedicated associates. Join us as an intern and embark on a journey where you'll face authentic business challenges, craft scalable solutions, and make a real impact. 

Overview:

Position Summary: 

The Quality Associate – Supplier Quality position is the lead point-of-contact between the DA operations team and our vendors/ suppliers and is responsible for overall performance and improvements in supplier quality and material quality. This position works within the Distributive Assembly (DA) and North Las Vegas Quality System, and uses root cause analysis techniques, and trend/ statistical analysis to assist in the continual improvement of the DA’s manufacturing processes.

This individual will also assist in solving problems, controlling variables, and providing candid & accurate feedback that is critical to quality. They are expected to lead continuous improvement activities and teams focused on improving material quality within the DA.

Organizational Relationship: 

This position will report to the Quality Manager as a member of the Continuous Improvement and Quality Department and will be responsible for leading the quality technicians as well as Supplier Quality Concerns.

Accountabilities: 

• Layered Process Audits (LPA) Site Admin
• Layered Process Audits (LPA) System​ Scheduling​
• Reminders/Follow-Up​
• Weekly Reporting to MBS Manager​ ​
• Edit users​ / Edits specific audits​
• Review Results​ / Team One-On-Ones​
• Annual Gauge Calibration​ Checks
• OBKA Administration​
• “5 Whys”​​ used to investigate process failures​
• Vendor Compliance Logs (DMR Log, Accumulated Scrap, Red Zone for suspect material)​​
• Compile and issue Monthly Defect Review​
• Leadership Standard Work (LSW) Check sheet review & Update​
• 6S Audit of QA/CI Areas​
• Build Trials (Mantra Sites)​ / Report Out​
• MPT/VMPT Support ​
• Daily Management​ Board Admin.​
• Monthly DM Audit of QC Board (Lean Focus)​
• Customer Concerns  / Customer Service Point of Contact @ plant​
• Repair Certification Tracking / Schedule Recertification. ​
• Annual Konig repair skills refresher Scheduling​
• Request, coordinate and track through completion vendor corrective actions
• Develop new metrics and processes to improve material quality (for example: First Pass Yield)
• Able to access and interpret technical drawings and blueprints
• Able to complete and publish End-of-Month Vendor Scrap Reports
• Audit incoming and in-process pallets for non-conforming material
• Audit current processes for identification of defects in material goods and process execution
• Coordinate processing of non-conforming material into quarantine receiving “red zone” and/or vendor scrap area
• Maintain accountability over quarantined material and expedite disposition through vendors
• Actively participate in Process, Shipping and Out-of-Box Audits and work towards resolution of open items

Interacts with Leadership in the identification and resolution of product quality problems

• Frequently interacts with internal and external customers to resolve quality problems
• Coordinate return of defective material to vendors with Materials/Supply group
• Audit and evaluate pallets of non-conforming material and reconcile discrepancies between actual inventory and tally report sheets
• Capture defect data, analyze, and identify/communicate trends with recommended countermeasures for resolution.
• Coach employees on proper processing of “scrap” materials and with proper repair techniques
• Periodically review specifications and Standard Operating Sheets (SOS) etc. for accuracy and revisions
• Support North Las Vegas DA employees and Leadership as needed to interpret specifications and solve problems
• Assist with creating quality standards and visual aids, and training associates on their intended use
• Participate in Kaizen improvement events, especially those focused on quality
• Generate, modify, and complete Standard Operating Sheets (SOS)
• Support Annual Physical Inventories
• Support root cause investigations in collaboration with Quality Technician.
• Perform Pick Cart Audits
• Review and respond to Hour By Hour Supplier related defects being reported.

 Knowledge, Skills and Experience: 

• Excellent written and oral communications skills
• Skilled in Microsoft Office required (Word, Excel, and PowerPoint), with expertise in Excel preferred
• Ability to apply and interpret basic statistical data
• Must be detail-oriented with the ability to discern colors and see defects from arm’s length away
• Must have the ability to actively initiate, lead, and participate in problem solving activities as they pertain to supplier quality issues
• Must be able to give candid feedback and report findings of non-compliance to the North Las Vegas Quality System
• Ability to maintain professional competence, knowledge, and skill necessary for the satisfactory performance of all assigned responsibilities
• Able to work under normal supervision and self-pace as required
• Willing to perform basic 6S (housekeeping/organization) steps and maintain the vendor scrap area and vendor scrap work cell
• Two years’ experience within a manufacturing environment preferred
• One year of demonstrated exceptional individual performance, and/or one year of quality assurance/control desired
• Must be willing to hold self and others accountable to safety and quality policies and procedures

Physical Requirements

• Possess manual dexterity to perform detailed cosmetic repairs to cabinet components by hand
• Individual and team-lifting as appropriate
• Safely perform stacking and down-stacking of various cabinet components to process and quarantine non-conforming material
• A combination of bending, reaching, squatting/stooping, standing and walking for up to 10 hours per day
• The ability to operate a manual pallet jack
• The ability to work safely and wear proper PPE, which includes, but is not limited to: Safety glasses, ear plugs, task-specific gloves, bump cap or hardhat, and steel toed safety shoes
• The ability to work in a hot and/or dusty environment

 Education: 

• High School Graduate or Equivalent

Equal Employment Opportunity

MasterBrand Cabinets LLC is an equal-opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by applicable federal, state or local laws.  MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories.  It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Reasonable Accommodations

MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at [email protected].