Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Service Desk Associate image - Rise Careers
Job details

Service Desk Associate

Purpose and Scope

SUMMARY DESCRIPTION

 

Delivers at a high level of competency in Information Technology. Provides leadership in the provision of technical support and assistance in the installation, maintenance and troubleshooting of IT systems and telephone systems. Assesses and performs analysis on data, and prepares data to facilitate Relationships and Customer Service functions of organization. Responsibilities require understanding of both theory and practice.

Essential Job Functions

This position description is not intended to be an exhaustive list of all duties, knowledge or abilities associated with this classification, but is intended to accurately reflect the primary job elements.

 

  • Responds to Help Desk Requests via telephone utilizing a ticketing system to track support, troubleshoot and resolve hardware, software, and connectivity issues.
  • Maintains and Updates Devices by performing routine maintenance, software updates, and hardware checks on student and staff devices.
  • Modifies User Accounts and Access , and resets passwords for accounts in systems like Active Directory, Microsoft 365, and PowerSchool.
  • Communicates with district IT teams and external vendors for escalated issues. 
  • Documents Support Activities by logging tickets, resolutions, and updates in the help desk systems.
  • Supports Classroom Technology by assisting and troubleshooting projectors, smartboards, printers, and other instructional tech.
  • Educates Users on Tech Tools and Best Practices by providing basic training or guidance on software, cybersecurity, and device care.
  • Monitors Network and System Alerts by reviewing alerts and logs for potential issues using monitoring tools.
  • Assists with Testing and Special Events by assisting and supporting technoloav for standardized testinQ or school events.
  • Supports Compliance and Security Protocols by following data privacy, FERPA, and cybersecurity guidelines.
  • Performs other duties/responsibilities as assigned or directed.
  • Minimum Qualifications

    Graduation from an accredited college or university with a Bachelor’s Degree in Computer Science; OR related field or a high school diploma and four years of relevant experience, for a total education/experience of four (4) years.  Preferred Certifications: ITIL Foundation, Certified Support Center Analyst, Certified MCITP, A+. (PROOF OF EDUCATION, TRAINING, AND/OR EXPERIENCE IS REQUIRED).

     

    Degree Equivalency Formula:

    Bachelor’s Degree= 4 years plus required years of experience.

    Master’s Degree=6 years plus required years of experience. 

    Additional Job Details

    Bilingual is a plus IT help desk experience a plus

    Average salary estimate

    $42500 / YEARLY (est.)
    min
    max
    $35000K
    $50000K

    If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

    Similar Jobs

    Lead and manage a high school community at Memphis-Shelby County Schools, driving educational excellence and operational success.

    Experienced educational leader needed to direct daily school operations and inspire community success as a Middle School Principal in Memphis.

    Photo of the Rise User
    Posted 10 hours ago

    Peraton requires an experienced Database Engineer to design and manage mission-critical databases for national security applications.

    Photo of the Rise User

    IXL Learning is looking for an experienced Database Administrator to manage PostgreSQL and MySQL systems in their San Mateo headquarters with a flexible hybrid schedule.

    Photo of the Rise User
    Posted 7 days ago

    Aledade is looking for a skilled Senior Security Engineer I to lead IAM initiatives and strengthen security across their cloud-based healthcare platform.

    Support SEI users as a Corporate Desktop Support Analyst Associate, delivering technical assistance and exceptional customer service in a hybrid work setting.

    Posted yesterday

    Be the essential first responder and technical troubleshooter as an IT Technician at Stifel, supporting IT Operations in a dynamic financial services environment.

    Support and maintain network systems and security as a Junior Systems Administrator at Bowhead within a dynamic federal IT setting.

    Posted 9 days ago

    Experienced Data Visualization Specialist wanted at CACI to transform complex data into actionable, compelling visual stories supporting key mission objectives.

    Photo of the Rise User

    Tyto Athene seeks a Junior Network Engineer to support critical network infrastructure at U.S. Southern Command in Doral, Florida.

    Photo of the Rise User
    Posted 16 hours ago

    FUJIFILM is hiring a skilled Network Administrator 2 to support and maintain advanced network infrastructure with a hybrid work setup in Valhalla, NY.

    Photo of the Rise User

    Tyto Athene seeks a Senior Systems Administrator to lead enterprise Windows system administration on the USSOUTHCOM SCITES II contract in Doral, Florida.

    Experienced IT Support Specialist needed to deliver expert onsite technical support at GCG’s Collegeville, PA facility.

    Photo of the Rise User
    Inclusive & Diverse
    Growth & Learning
    Mission Driven
    Diversity of Opinions

    Seeking a skilled Staff Cloud Security Engineer to design and implement advanced cloud security controls, automation, and access frameworks in a remote capacity at Included Health.

    Photo of the Rise User
    Posted 10 days ago

    Contribute to Emory Healthcare’s IT team as an EPIC Analyst I, focusing on application support and enhancement within clinical and revenue cycle systems.

    MATCH
    Calculating your matching score...
    FUNDING
    SENIORITY LEVEL REQUIREMENT
    TEAM SIZE
    No info
    HQ LOCATION
    No info
    EMPLOYMENT TYPE
    Full-time, onsite
    DATE POSTED
    July 18, 2025
    Risa star 🔮 Hi, I'm Risa! Your AI
    Career Copilot
    Want to see a list of jobs tailored to
    you, just ask me below!