Senior Sales Operations Specialist

Overview

The challenges of affordable healthcare continue to create new opportunities. Elderplan and HomeFirst, our Medicare and Medicaid managed care health plans, are outstanding examples of how we are expanding services in response to our patients' and members' needs. These high-quality healthcare plans are designed to help keep people independent and living life on their own terms. Even in a non-clinical role, Elderplan employees have an opportunity to make a positive impact on the quality of our health plan members' lives.

The MJHS Difference

At MJHS, we are more than a workplace; we are a supportive community committed to excellence, respect, and providing high-quality, personalized health care services. We foster collaboration, celebrate achievements, and promote fairness and belonging for all. Our contributions are recognized with comprehensive compensation and benefits, career development, and the opportunity for a healthy work-life balance, advancement within our organization and the fulfillment of having a lasting impact on the communities we serve.

Benefits include:

• Tuition Reimbursement for all full and part-time staff
• Generous paid time off, including your birthday!
• Affordable and comprehensive medical, dental and vision coverage for employee and family members
• Two retirement plans! 403(b) AND Employer Paid Pension
• Flexible spending
• And MORE!

MJHS companies are qualified employers under the Federal Government’s Paid Student Loan Forgiveness Program (PSLF)

Responsibilities

Under the direction of the Assistant Director of Sales Operations, the Senior Sales Operations Specialist is responsible for various activities in support of the Sales Department. Job functions include member contact, Enrollment Counselor support, lead management and outgoing member calls. The Senior Sales Operations Specialist manages and runs Elderplan Compliance Data Exclusion Reports; provides coaching and guidance to Retention Specialists; assists Benefits Advisors with insurance verification; schedules visits with members and prospective members as needed, and completes other ad-hoc reports as deemed necessary by management.

Qualifications

• High School Diploma required, BA/BS degree preferred
• Two or more years in a customer service environment
• Proficient with MS Office (Word, Excel, PowerPoint, etc.) User knowledge of health care related computer systems/applications
• NYS Health and accident License Preferred
• Strong listening skills. Excellent verbal and written communication skills are essential
• Bi-lingual Spanish/English

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