Veterinary Customer Service Associate

Description

Join Our Journey:

Joining Movora is more than just a career choice; it's an opportunity to be part of a pioneering team that’s leading the way in veterinary health. Every connection we establish and each impact we create contributes to the greater goal. At Movora, your role goes beyond just a job title; you become an integral part of a movement that truly makes a difference – benefiting you, our team, the wider community, and pets across the globe.

At Movora, our Employee Value Proposition is deeply rooted in our Core Values and Vision. It reflects our commitment to enhancing the lives and mobility of companion animals, embodying who we are and what we strive to achieve.

Empowering You: Your growth is our priority. We're here to nurture your talents and cheer on your success. You bring the skills; we provide the support and opportunities.

Teamwork & Integrity: With a spirit of collaboration, we respect and trust each other. Your contributions help us advance veterinary health as one strong, skilled team.

Inclusive & Fair: Movora is your home away from home. We're dedicated to diversity, work-life balance, and ensuring everyone gets their fair share of rewards and recognition.

About Movora

Movora is the place for leaders with the ambition to shape the future in our field of veterinary orthopedics and surgical solutions.

With decades of expertise in the advancement of animal health, we have the vision, drive and passion to lead and transform veterinary MedTech for many years to come. Together, our team focuses on pet health and mobility as a single resource for industry-leading medical technology - from classroom to clinic, sharing the goal of extending and enhancing pets’ lives.

Movora is looking to add Customer Service Associate to our team. These Representatives will be the first line to supporting veterinarians, veterinary surgeons, and their patients.

Position Summary:

The primary responsibility of the Veterinary Customer Associate is to foster customer loyalty through high-quality interactions with our customers, including Veterinarians and their staff, over the phone and/or through email regarding Movora products and services.

Essential Duties and Responsibilities:

• Promptly answer all inbound customer calls, determine customer’s needs, and provide solutions for customer to ensure a high-level customer experience. Work as a team to ensure phone coverage.
• Manage inbound orders based on customer’s needs.
• Build sustainable relationships of trust through open and interactive communication in a timely fashion.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Maintain customer records by updating account information
• Responsible for accurately entering sales.
• Maintain open lines of communication with sales team to efficiently service customers.
• Utilize Movora’s, ERP system to accurately find products and shipping information to ensure accuracy for customer orders.

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Requirements

• High School diploma or equivalent..
• Minimum of two years (2) years of experience in a customer service position required.
• Minimum of one (1) year of experience in the veterinary field required.
• Strong phone contact handling skills and active listening
• Customer Focused with strong client-facing and verbal/written communication skills.
• Problem Solving and Analysis along with the ability to maintain calm under pressure.
• Ability to gain a thorough knowledge and understanding of company and products offered.
• Time Management – Intermediate to Advanced troubleshooting/multi-tasking skills.
• Prior experience utilizing Microsoft Office software to prepare correspondence, develop reports and enter customer data.

Knowledge/Skills/Abilities:

• Customer Service – able to personally provide high level of interactive service to targeted customer base/market, building relationships and acting as internal company advocate.
• Team Orientation & Interpersonal – highly motivated team-player with ability to develop and maintain collaborative relationships with all levels within and external to the organization.
• Communication – able to effectively express self verbally in a diplomatic, empathetic and tactful manner.
• Analytical Problem-Solving and Decision Making – able to research, analyze, identify viable options, draw sound conclusions, present findings and make thoughtful recommendations considering overall risk and short-term and long-term impact.
• Organization & Time Management – able to work independently with minimal supervision, planning, scheduling and organizing professional schedule to complete actions within established deadlines, handling multiple priorities with strong attention to detail.
• Adaptability to Change – able to be flexible and supportive, react swiftly to and able to positively and proactively assimilate change in rapid growth environment.
• Systems & Software – proficient knowledge of Microsoft Office software applications.

Benefits Offered:

• Health & Wellness: A well-rounded benefits program featuring medical, dental, vision, life insurance, short and long-term disability options, and an Employee Assistance Program.
• Retirement Planning: Participate in our 401(k) plan, with Movora matching 100% of your first 4% contribution. Please see plan summary for more details.
• Work-Life Balance: Earn paid time off (PTO) according to our guidelines, starting with the equivalent of 10 days each year for your first 3 years, you may carry over up to 40 hours each year. We also have programs such as Summer Hours from June to August.
• Holiday & Personal/Sick Time: You will also be provided with 40 hours of Sick/Personal time to be used for illness, doctors’ appointments, school meetings for your kids, etc. Movora offers six company-paid holidays and one floating holiday annually.
• Additional Voluntary Benefits: Choose from optional programs such as Accident Insurance, Critical Illness and Volunteer Programs.

As a drug-free workplace, we conduct mandatory drug screens for all prospective employees. Please be advised that a drug screen will be administered as part of the pre-employment process. This screening is a standard procedure designed to ensure the well-being and safety of all team members.

Movora is an equal opportunity employer. We are committed to providing an inclusive and diverse workplace where all employees are treated with respect and dignity. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

We actively encourage candidates from all backgrounds to apply for our positions. We believe that a diverse workforce enhances the quality and innovation of our work.

Join us in fostering an environment that promotes equal opportunities and celebrates diversity.

If you need assistance and/or a reasonable accommodation in the application or recruiting process, please contact hr@movora.com