Director, Payment Operations

Why join Nextech?

We are a leader in specialty healthcare technology solutions.

We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.

If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@nextech.com.

Job Summary:

Nextech Payments is more than a feature—it’s a core enabler of financial efficiency for thousands of healthcare practices across the United States. Processing billions in annual volume, it has become the leading payments platform purpose-built for the healthcare industry, with strong year-over-year growth and significant long-term potential. 

As Director of Payments Operations, you will play a critical leadership role in shaping and scaling Nextech’s financial services portfolio. You will own the strategy, execution, and continuous improvement of core payment processing operations, embedded financing solutions, and new financial product initiatives.  

Leveraging deep expertise in financial services, operational excellence, and cross-functional leadership, you will instill a culture of performance, precision, and scalability—ensuring that Payments remains a strategic growth engine within Nextech and a best-in-class experience for our customers.  

All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate. 

• Essential Functions: In addition to working in accordance withappropriate conduct and behavioral standards, specific responsibilities of this role include: 
• Lead Payments Operations team managing payment processing and embedded financing products. 
• Develop scalable, efficient operational processes to enhance practice experience. 
• Mitigate emerging risks, balancing revenue and practice experience with loss prevention and regulatory compliance. 
• Collaborate with Legal, Compliance, Product, Marketing, Sales, Engineering, and Finance to optimize performance and accelerate product delivery. 
• Build and inspire a high-performing, cross-functional team, fostering collaboration and leadership growth. 
• Identify long-term growth strategies for financial services and business solutions. 
• Evaluate new market opportunities, develop investment cases, and drive product initiatives. 
• Negotiate and manage third-party technology and business partnerships. 
• Carry out additional responsibilities as assigned based on business needs 

• 8+ years of progressive leadership in fintech, payments, lending, or related SaaS/financial services industries. 
• Experience leading operational frontline teams across multiple sub-functions. 
• Proven success in business building and cross-functional leadership. 
• Expertise in partnership evaluation, commercial negotiations, and ongoing partner management. 
• Strong knowledge of credit, fraud, regulatory risk, and loss prevention strategies. 
• Excellent communication, analytical, negotiation, and decision-making skills. 
• Ability to scale businesses in fast-growth, entrepreneurial settings. 
• Bachelor’s degree required; MBA or advanced degree preferred. 

• Advanced degree in business, economics, law, or engineering. 
• Deep expertise in healthcare payment processing, including nuances of self-pay vs. insurance-based practices. 
• 5+ years in embedded payments or fintech, ideally in healthcare. 
• Proficiency in Salesforce.com or similar CRM tools 
• Stripe / Adyen experience is also highly beneficial.

• Remote work 
• Up to 10% travel 
• Activities require significant sitting at the office and work desks and in front of a computer monitor.

• Generous annual bonus opportunity
• 401(k) with Employer Match
• Flexible Time Off: take time off when you need it without worrying about available hours
• 10 paid holidays
• Volunteer Time Off
• Insurance: Choice of Medical, Dental, and Vision plans
• Health Savings Account with employer match
• Flexible Spending Account
• 100% Company-Paid Parental leave
• 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
• Nextech Luminary Peer Recognition Program
• Wellness Program including discounts on medical premiums
• Employee Assistance Program with free counseling sessions available
• Corporate Discounts on Retail, Travel, and Entertainment
• Pet Insurance options