Assistance and Collection Enforcement Officer

Job Posting Title

Assistance and Collection Enforcement Officer

Agency

695 OKLAHOMA TAX COMMISSION

Supervisory Organization

ACE & Special Events

Job Posting End Date (Continuous if Blank)

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

Job Description

Assistance and Collection Enforcement Officer

Salary- $48,100.00

Why you’ll love it here!

TRANSPARENCY. FAIRNESS. COMPLIANCE. The Oklahoma Tax Commission is committed to leading Oklahoma with unparalleled customer service. Our mission is to promote tax compliance through serving taxpayers with transparency and fairness in administration of the tax code and unparalleled customer service. Check out our About Us page to learn why we are passionate about tax compliance and believe it is the career for you!

There are perks to working for the OTC. We know that benefits matter, and that is why we offer a competitive benefits package for all eligible employees:

·         Generous state-paid benefit allowance to help cover insurance premiums.

·         A wide choice of insurance plans with no pre-existing condition exclusions or limitations.

·         Flexible spending accounts for health care expenses and/or dependent care.

·         A Retirement Savings Plan with a generous match.

·         15 days of paid vacation and 15 days of sick leave for full-time employees the first year.

·         11 paid holidays a year.

·         Paid Maternity leave for eligible employees.

·         Employee discounts with a variety of companies and venders.

·         A Longevity Bonus for years of service

JOB SUMMARY

The Assistance and Collection Enforcement (ACE) Officer plays a critical role in the Collections Division’s primary assigned goals: the enforcement of state statutes, rules, and the collection of outstanding business tax delinquencies/liabilities.  This position will have responsibilities involving the collection of unpaid tax liabilities and outstanding delinquencies for businesses. This may include serving as primary point of contact for businesses in assigned sections of the state, conducting examinations and inspections of various tax records, and serving orders to taxpayers whose licenses or permits are canceled.

DUTIES AND RESPONSIBILITIES

The functions performed by employees in this job family will vary by level, but may include the following:

• Conduct routine enforcement survey reviews of business establishments for verification of tax compliance
• Serve legal documents such as, revocation of business licenses, injunctions, and other legal documents to businesses who are not compliant with state tax laws
• Conduct on-site verifications of business establishments to determine if it is still operating after license or permit cancellation; refers violations to the Legal Division for further action
• Educate taxpayers on the provisions of various tax laws, basis of liability, and assists taxpayers with filing state sales tax and remittance of payment through OkTAP
• Provide reliable and dependable support during team enforcement sweeps
• Serve as primary point of contact for businesses in assigned sections of the state
• Examine, investigate, and review records, reports, and management practices to ensure legal compliance with state rules and statutes
• Appropriately address internal and external customer issues while respecting business needs
• Assist with other activities performed by other OTC sections and related tax types within the agency
• Manage and prioritize assigned caseload and provides services to taxpayers with little supervision
• Identify the most appropriate method to complete tasks and meet deadlines
• Evaluate relevant data and aspects of situations and make appropriate decisions
• Review applicable laws, regulations, and procedures to provide taxpayers detailed action plans
• Provide instruction on the completion and filing of various business tax forms
• Conduct a variety of field visits for business tax compliance identified by OTC Divisions, other state agencies, and the general public
• May be required to serve as the agency’s witness for court proceedings as it pertains to the validity and collection of outstanding liabilities and delinquencies
• Assist in projects as assigned

COMPLEXITY OF KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

• Basic accounting methods and principles; business tax laws
• Office practices and procedures, including record maintenance
• Business mathematics, spelling, punctuation, and grammar
• Investigation techniques and methods for conducting research
• Computer technology principles, terminology, and automated systems

• Modern office methods and procedures, including computer technology related to accounting systems

Skills in:

• Strong interpersonal skills; Active listening; Verbal & written communication
• Using a computer, applicable software, and data entry ability
• Strong analytical, problem solving, time management and negotiation skills;
• Detail-oriented with research and investigative experience 
• Proficient with PC office software, Microsoft Office, desk top tools, and data entry

Ability to:

• Use computers in reviewing, analyzing, and calculating tax liabilities
• Exercise independent judgment and provide prompt service
• Establish and maintain effective working relationships with others
• Communicate effectively, both orally and in-writing; utilize de-escalation techniques with difficult or irate taxpayers
• Maintain a professional demeanor in all situations
• Effectively multi-task, set priorities and manage time to meet deadlines
• Inspect records to determine compliance; Determine tax liability
• Interpret and apply policies, procedures, rules and regulations
• Maintain a professional, positive manner when talking with taxpayers in-person, over the phone, or by email
• Construct various types of reports for field planning

MINIMUM QUALIFICATIONS

• An associate degree in accounting, finance, business, public administration, or a related field
• OR two years of experience in auditing, accounting, finance, taxation and revenue, credit collections, or investigative work
• OR an equivalent combination of education and experience

PREFERRED QUALIFICATIONS

• More than two (2) years of professional experience in auditing, accounting, finance, or a similar field
• Proficient with Microsoft Suite applications
• Previous tax or government knowledge
• Experience in OneLink, FAST and/or Gentax software

PHYSICAL DEMANDS

Ability to sit and stand for extended periods of time. Exhibit manual dexterity and hand-eye coordination to operate a computer, keyboard, photocopier, telephone, calculator and other office equipment. Ability to see and read a computer screen and printed material with or without vision aids. Ability to hear and understand speech at normal levels, with or without aids. Ability to communicate clearly. Physical ability to lift up to 15 pounds, to bend, stoop, climb stairs, walk and reach. Duties are normally performed in an office environment with a moderate noise level.

SPECIAL REQUIREMENTS

Travel may be required for this position. Applicants may need to have reliable transportation and be willing and able to perform all job-related travel. Possession and maintenance of a valid Oklahoma state driver’s license is also required.

Oklahoma Tax Commission’s normal work hours are Monday through Friday, 7:30am to 4:30pm.  This schedule may require minor flexibility based on the needs of the agency.    

Telework may be required based on the needs of the agency, division, and section.  If applicable, applicant must be willing and able to work BOTH on-site and telework at an off-site location, generally in the applicant’s home.  Applicant must have a secure internet connection and a dedicated telephone (landline) or smart phone device during scheduled working hours.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.