Assistant F&B Manager | Starbucks

Overview

Richmond Hotel

Ideally located in the heart of everything that makes Richmond a unique and special destination, the Omni Richmond Hotel is known for refined Southern hospitality in an elegant and relaxing setting. Nestled within the historic and vibrant Shockoe Slip district, our guests enjoy a location adjacent to timeless architecture, restaurants, nightlife and the scenic James River. The Omni Richmond is at the very center of Richmond's financial and legislative districts, blocks from the Virginia State Capitol.Omni Richmond’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Richmond Hotel may be your perfect match.

Job Description

Responsible for assigned shift, assisting in overall management of the Starbucks outlet. 

Responsibilities

• Assist in overall management of the Food & Beverage Department as outlined by the Director of Food & Beverage, and the Food & Beverage Outlets Manager.
• Remain present during operational “golden hours,” assist with monitoring product pars, assisting staff when necessary.
• Hold daily Stand-Up meetings. Monitor team members' overall performance and utilization of skills learned during the Power of Engagement Modules.
• Handle guest comments and complaints and ensure guest satisfaction.
• Communicate with guests professionally via phone or email usage.
• Ensure all prepared dishes meet Virginia Health Department standards and Omni Richmond Hotels standards for safety, presentation and quality.
• Assist the Food and Beverage Outlets Manager in scheduling, forecasting, budgeting and managerial coverage as it pertains to the Starbucks Outlet.
• Participate in interviewing new employees as needed.
• Prepare maintenance requests using Synergy and follow-up.
• Monitor food, coffee, tea and merchandise waste.
• Meet quarterly with Starbucks Corp. District Manager
• Utilize Starbucks Corp. training and coaching systems to ensure consistency of food and beverage quality and service.

Qualifications

• This position requires a 50 hour work week.
• Associates or Bachelors degree in a hospitality field preferred, or equivalent experience.
• Starbucks supervisory experience and relevant leadership skills. 
• Must have the ability to manage and meet deadlines.
• Must be able to work a flexible schedule including weekends and holidays.
• Individual must be able to work in fast pace environment and multitask.
• Proven effective leader and ability to delegate.
• Able to train, develop and lead a team to success.
• Must possess excellent written and verbal communication skills as well as organizational skills.
• Must be able to work a flexible schedule to include weekends and holidays.
• ServSafe Food Manager Certification, required.