Customer Service Representative

Description

Position Summary

The Customer Service Representative will complete deposits, withdrawals, and other financial interactions while providing excellent customer service to all customers. 

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• CSR – level 1:
•  Promotes and maintains positive relations with all contacts, customers, and potential customers.
•  Complies with all department and company policies and procedures.
•  Contributes to the fulfillment of company objectives and goals.
•  Performs as a team member in allocating and coordinating the workflow. 
• Opens new accounts, closes accounts, updates accounts, issues debit cards, assists customers with account issues.
•  Admits customers to safe deposit boxes.
• Promotes the bank’s products and services. Identifies and capitalizes on opportunities to promote new banking services for the benefit of the customer. 
• Cashes checks and disburses funds after verifying signatures and sufficiency of funds to support withdrawals.
• Accepts deposits, confirming the accuracy of the transaction. Evaluates checks to verify endorsements, dates, identification of persons receiving payments, bank names, and overall legality of the documents.
•  Prepares, verifies, and issues cashiers’ checks, bank, and personal money orders.
•  Fills out wire forms
•  Processes over the counter transfer requests between accounts 
• Enters transactions in the bank’s recordkeeping system, recording all transactions and producing customer receipts.
•  Calculates daily transactions using appropriate technology.
•  Balances all monies in cash drawers at the end of shifts.
•  Maintains a work area that ensures the safety of all negotiables and confidential records.
•  Performs other related duties as assigned.
•  Performs notary services
•  CSR – level 2 (additional duties):
•  Maintains the vault.
•  Orders a cash supply to meet daily needs.
•  Balances ATM daily.
•  Processes ACH originations.
•  Processes and uploads the wire transfers

•  CSR – level 3 (additional duties):
• Administers customer accounts by opening and/or closing certificates of deposit accounts for consumers, businesses, trust accounts, IOLTA’s, Minor Accounts, IRA’s and CD’s and safe deposit boxes, collecting all required documentation to ensure compliance with Bank, BSA, and Patriot Act requirements
• Be familiar with the employee handbook and will be held accountable to the standards of conduct and expectations detailed therein.

Requirements

Minimum Qualifications (Knowledge, Skills, and Abilities)

•  High school diploma required
•  Minimum of one to two years prior management or supervisory experience
•  Excellent verbal communication skills Excellent math skills• 
•  Trustworthiness and the ability to act with integrity
•  Thorough understanding of customer service
•  Ability to learn and use the bank’s PC hardware and software
•  Must be proficient in Microsoft Office products, including but not limited to Word, Excel, and Outlook

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. Must have flexibility to deal with changing work hours and locations as needed. The noise level in the work environment is usually low to moderate.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise,other than an “at will” relationship.