Service Advisor/Coordinator

About McNeilus, an Oshkosh Company

McNeilus Truck and Manufacturing Inc. is committed to serving everyday heroes and is an industry leading designer and manufacturer of refuse truck bodies. McNeilus produces a complete line of high-performance rear load, front load, and automated side load refuse bodies to augment any refuse collection fleet. Our team members are critical in our mission of supporting waste warriors and keeping communities safe and clean.

SUMMARY

As a key member of the McNeilus Aftermarket Service Team, the Volterra® Service Writer Coordinator will support service operations for the groundbreaking McNeilus Volterra®, North America’s first fully integrated electric refuse collection vehicle (RCV). This role is essential in driving efficiency and customer satisfaction by managing and coordinating service work orders with precision and urgency. The Service Writer Coordinator will conduct thorough technical evaluations and ensure estimates meet both pricing and technical standards. Working closely with the Volterra® Service Manager, they will coordinate service quotes and repairs, maintaining seamless communication between customers, field technicians, and internal teams. This role acts as a central hub of information—handling inquiries related to vehicles, warranties, service reports, suppliers, scheduling, billing, shipping, and quality assurance. Additionally, the coordinator will help identify potential sales opportunities, contributing to business growth and customer success.

Could be a hybrid work arrangement for the right individual.

YOUR IMPACT

These duties are not meant to be all-inclusive, and other duties may be assigned:

• Prepare, invoice, distribute, and file service work orders, ensuring all documentation is complete and accurate.
• Maintain fiscal records and reporting related to service work, tracking costs and expenditures.
• Manage subcontractor mechanics in support of service work, including scheduling and performance oversight.
• Coordinate and quote repair and refurbishment projects, working closely with service technicians, customers, and internal stakeholders.
• Maintain accurate data on parts and quotes; ensure timely communication and updates to service technicians and external customers.
• Oversee parts accountability and sales related to service work orders, including resolution of parts-related questions and shipment tracking.
• Act as a liaison between the service team and the parts provisioning group, supporting efficient parts planning and delivery.
• Provide input to Inventory Managers regarding service parts needs to support availability and readiness.
• Deliver technical support to McNeilus Aftermarket personnel, engineers, subcontractors, and customers, especially related to Volterra® RCV systems and components.
• Support Parts Coordinators with technical inquiries and troubleshooting for Volterra® vehicles.
• Understand and interpret engineering bills of materials, technical drawings, and change notices to ensure data accuracy and support service planning.
• Prepare general service documentation including service reports, paperwork, and participation in CN review board meetings as needed.
• Obtain complex part data and technical information from internal sources (engineering, purchasing) and external vendors for accurate database updates.
• Load, develop, and maintain data in internal databases, ensuring accuracy, integrity, and proper formatting of raw data.
• Maintain high accuracy rates in numeric data entry and data handling under tight deadlines.
• Drive continuous improvement initiatives and contribute to cross-functional projects to optimize service processes and support growth.
• Communicate effectively and professionally with internal teams, customers, and subcontractors to ensure alignment and issue resolution.
• Perform other duties as assigned in support of McNeilus Aftermarket service operations.

MINIMUM QUALIFICATIONS

• Bachelor’s Degree in a related field (equivalent to six (6) years total); or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role.
• Automotive or mechanical background
• The ability to work overtime
• To be on call for service questions or needs from our west coast customers

STANDOUT QUALIFICATIONS

• Have database software knowledge (ie: Excel, Access, PowerLOG-J)
• Numeric data entry experience

 WORKING CONDITIONS
The following represents general working conditions for this office-based role. Specific conditions may vary depending on business needs and individual circumstances.

• This role is primarily performed in a professional office environment with standard lighting, ventilation, and temperature-controlled settings.
• Duties are largely sedentary, requiring extended periods of sitting and using a computer and telephone.
• Visual acuity to operate a computer and read documents is required, along with auditory ability to participate in virtual and in-person meetings.
• Occasional movement within the office environment is necessary, including walking short distances, standing, or reaching for files.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

Pay Range:

Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at corporatetalentacquisition@oshkoshcorp.com.

Oshkosh Corporation is a merit-based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.