Patient Care Navigator (US-based Healthcare Company)

Description

Role: Patient Care Navigator

Work Arrangement: Fully remote, overlapping EST working hours

Job Type: Independent Contractor, Full-time

Work Schedule: 40 hours per week, Monday to Friday, 11:00 AM - 8:00 PM EST

Locations: Remote

About Pearl Talent

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Hear why we exist, what we believe in, and who we’re building for: WATCH HERE

Why Work with Us?

We’re not just another recruiting firm—we focus on placing candidates with exceptional US and EU founders who prioritize the long-term success of their team members. We also provide retention bonuses at 3, 6, 9, and 12 months, as well as community-driven benefits like an annual retreat.

About the Company:

The company is transforming how patients access and manage their healthcare by providing personalized support throughout onboarding, navigation, and ongoing care. With a blend of streamlined processes and human-first communication, they break down barriers to care and empower families with clarity and confidence. The team thrives on empathy, efficiency, and building meaningful relationships with every patient they support.

Role Overview:

We are seeking a compassionate, detail-oriented Patient Care Navigator to guide patients through complex healthcare journeys with empathy and professionalism. You will serve as the primary point of contact, coordinating care, addressing inquiries, facilitating referrals, and providing emotional support to ensure each patient feels informed and cared for.

Core Responsibilities:

1. Patient Support & Coordination

Act as the main point of contact for patients, assisting with appointment scheduling, follow-ups, and care coordination.
Answer patient inquiries clearly and empathetically, ensuring they feel supported throughout their treatment journey.
Coordinate with healthcare providers and specialists to deliver seamless patient experiences.

2. Care Navigation & Education

Guide patients through healthcare processes, including treatment options, insurance inquiries, and post-treatment resources.
Educate patients on available services, preventative care, and next steps.
Manage referrals to specialists, ensuring patients are directed to the most suitable providers for their needs.

3. Emotional Support & Advocacy

Provide compassionate listening and emotional support to patients managing complex medical issues.
Address concerns empathetically and advocate for patients’ needs throughout their healthcare journey.

4. Data & Documentation

Accurately document patient interactions, maintain case notes, and update records in CRM and health system tools.
Track and report patient outcomes to identify opportunities for workflow improvements.

5. Process Improvement & Collaboration

Provide feedback to internal teams on patient needs and operational enhancements.
Work cross-functionally to optimize workflows and ensure efficient, high-quality care navigation.

Non-Negotiables:

Excellent written and verbal communication skills in English (neutral accent preferred)
2+ years of experience in customer service, healthcare support, or care navigation roles
Strong understanding of the healthcare system and patient care processes
Proficiency in Google Suite, Calendly, RingCentral, and CRM or case management tools
Strong attention to detail with the ability to manage multi-step patient processes efficiently
Compassionate, patient-centered approach with emotional resilience in fast-paced situations