Collections Account Specialist

As a remote-based Collection Account Specialist at Pitney Bowes, you will support high-value SendTech Clients to ensure that billing and collections activities are executed promptly with the highest level of accuracy. In this role, you will be responsible for maintaining client satisfaction by addressing client needs through internal and external process partners to resolve transactions as assigned. You will be responsible for handling sensitive financial data for our clients; therefore, a credit review is included in the background screening process. 

You are: 

A forward-thinking individual with a positive and professional client-first attitude, who enjoys resolving complex issues and is eager to take on new challenges daily. You are passionate about resolving client concerns that directly result in the resolution of delinquent balances. You are a professional who strives for innovation in a group setting, serving as a team player who is willing to offer solutions and provide assistance to others. 

You will:  

• Collect past-due accounts across multiple lines of business

• Correct billing errors within multiple lines of business while maintaining client account integrity in all applicable systems 

• Handle account cleansing, including but not limited to payment application and reconciliation, purchase order and cost center updates, billing consolidations, invoice corrections, inventory updates, and price quote generation 

• Collaborate with agents responsible for invoicing, account maintenance, collections, sales support, and respond to any client inquiries or requests 

• Communicate with and maintain a good working relationship across business units at Pitney Bowes 

• Organize and maintain your day to ensure proper time parameters are met for all items and tasks 

• Complete other duties as assigned 

Your Background: 

As a Collections Account Specialist, you have: 

• 2+ years client service experience 

• Prior experience in collections, account management, and/or billing reconciliation (preferred) 

• Strong time management practices 

• Excellent professional written and oral communication

• The ability to work independently and prioritize scheduled daily activities while functioning in a team environment 

• Strong organizational skills 

• Proficiency in Microsoft Office Suite. Advanced MS Suite experience preferred

• Strong interpersonal skills/ability to work with others 

• Attention to detail; excellent problem-solving and analytical skills 

• Availability to work from 8:00 am - 6:30 pm EST/7:00 am - 5:30 pm CST, Monday through Friday. (Specific schedule within those hours may vary or change as needed).

• Appropriate work from home setting for being in a client-facing environment 

Compensation:

The wage for this position is $18 per hour.

Location:

Remote, continental U.S. Central Time Zone strongly preferred. This location status may change based on business need.