Associate Account Manager
Skills
- Strong relationship management and consultative selling skills.
- Understanding of restaurant business needs and economic drivers.
- Confidence in managing objections and upsell conversations.
- Effective written and verbal communication skills.
- Strong organizational, prioritization, and time management abilities.
- Analytical skills to interpret data and influence strategy.
- Collaboration in cross-functional teams within fast-paced environments.
- Proficiency in Google Workspace; basic HTML or web tools knowledge is a plus.
Responsibilities
- Serve as primary advisor for a portfolio of restaurant partners, building trust and driving long-term success.
- Guide restaurants through onboarding, system configuration, and optimization of reservation flows.
- Consult to identify upsell opportunities for marketing tools and ancillary products.
- Manage account health by maximizing retention, resolving issues, and renewing contracts.
- Maintain records and track activity in Salesforce.
- Collaborate with Marketing to execute campaigns and promotions.
- Capture customer feedback and industry trends to inform recommendations.
- Ensure proper OpenTable integration on restaurant websites.
- Consistently meet or exceed quarterly revenue and retention goals.
Education
- 2-3 years of experience in account management, customer success, or sales, preferably in restaurant, hospitality, or tech industries.
- Experience in a customer-facing hospitality role (e.g., restaurant manager) is acceptable alternative.
Benefits
- Competitive base salary with additional compensation including annual cash bonus.
- Health benefits and flexible spending account.
- Retirement benefits and life insurance.
- Paid time off including sick leave, medical leave, bereavement, floating holidays, and paid holidays.
- Parental leave and benefits.
- Reimbursement for business-related travel expenses.
Average salary estimate
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OpenTable is an online restaurant-reservation service company founded on July 2, 1998 and is based in San Francisco, California. They have provided online reservations for more than 50,000 restaurants around the world and seats over 1 billion diners.
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