Care Guide Manager

Who We Are

Porter combines the power of analytics with the power of care. Porter is a leading healthcare IT and services platform for care and coverage coordination that optimizes outcomes and member experience. We deliver understanding, compassion, information, and peace of mind to our members. Driven by robust AI analytics, Porter's™ Care Guide team helps the member navigate the healthcare delivery system, secures the right support for each member's specific needs, and directs Porter's team of expert clinicians to perform comprehensive in-home assessments, complete with lab and diagnostic testing. By coordinating the complexities of each unique care journey, Porter helps close the gaps with the largest impact on quality measures, total cost of care, risk adjustment, and member experience.

Who You Are

The ideal member of Porter will be a change agent, altering the status quo of healthcare delivery. You and your fellow Porter team members will provide our members with an innovative and empathetic ecosystem of transparency. New team members will join feeling energetic and excited to revolutionize the healthcare continuum and contribute to the success of our mission-driven organization.

What You’ll Do

The Care Coordination Manager leads a team of Care Guides to ensure high-quality, person-oriented care for members navigating complex health and social needs. This role is responsible for operational oversight, regulatory compliance, team development, training, and strategic alignment with organizational goals.

Key Responsibilities: 

Team leadership & Supervision

• Supervise and mentor Care Guide Team

• Create High-performance team culture and drive team to achieve all KPI’s

• Manage schedules, caseloads, performance monitoring, and evaluations.

• Foster a culture of accountability, innovation, and collaboration

• Provide training on workflows/policies, member engagement and communication strategies

Program Oversight

• Ensure compliance with regulatory requirements.

• Monitor and improve care coordination of workflows and outcomes.

• Lead your team through implementation of new programs and initiatives.

• Provide onboarding /ongoing training for your team of Care Guides

Quality & Compliance

• Conduct audits and reviews to ensure adherence to internal policies/procedures and policies outlined by our external partners.

• Maintain documentation and reporting standards

• Identify and act on opportunities for process improvement.

Qualifications: 

• Bachelor’s degree in nursing, Social Work, Case Management, or related field, or equivalent experience

• Minimum 3-5 years of experience working in healthcare leading and managing teams.

• Exceptional communication, collaboration, and critical thinking skills

• Experience working in healthcare IT systems/care management software/Electronic Health Records

The Benefits of Working with Porter

• Remote work environment

• Annual Salary

• Benefits – Medical Dental Vision

• Paid Holidays

• Paid Time Off

• Equipment Support

• Strong team culture