Senior Software Test Engineer - ServiceNow
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
- Collaborating closely with developers, business analysts, and other stakeholders to understand requirements and acceptance criteria to ensure comprehensive test coverage.
- Designing and executing various types of testing, including functional, regression, integration, and user acceptance testing, to identify and document defects effectively.
- Utilizing testing tools and methodologies to streamline the testing process and improve efficiency.
- Analyzing test results, identifying root causes of defects, and working with the development team to ensure timely resolution.
- Contributing to the establishment and maintenance of quality assurance best practices and standards within the ServiceNow development team.
- Continuously expand your technical knowledge and deepen your expertise in ServiceNow testing methodologies, tools, and best practices.
- Strengthen your understanding of the ServiceNow platform and its various modules and functionalities.
- Develop your skills in test automation and explore opportunities to implement automated testing frameworks.
- Enhance your collaboration and communication skills by working closely with cross-functional teams.
- Gain exposure to different aspects of the ServiceNow development lifecycle and contribute to continuous improvement initiatives.
- Learn to adapt to new ServiceNow releases and features and incorporate them into your testing strategies.
- Develop comprehensive test plans and test cases based on business requirements and technical specifications.
- Execute manual and automated test scripts, meticulously documenting test results and any defects found.
- Identify, track, and manage defects using appropriate defect tracking tools, ensuring clear and concise reporting.
- Collaborate with developers and business analysts to reproduce, troubleshoot, and verify bug fixes.
- Participate in requirement reviews and design discussions to provide feedback on testability and potential quality risks.
- Contribute to the development and maintenance of test data and test environments.
- Perform regression testing to ensure that new changes do not negatively impact existing functionality.
- Assist in user acceptance testing (UAT) by providing support and guidance to end-users.
- 3+ years of experience in software quality assurance, with a focus on testing ServiceNow applications.
- Expert understanding of ServiceNow functionality, configuration, and development concepts.
- Experience in designing, developing, and executing test plans and test cases for various types of testing.
- Familiarity with testing tools and methodologies, such as Jira, TestRail, Selenium (or other automation tools), and agile testing practices.
- Strong analytical and problem-solving skills with a keen attention to detail.
- Excellent communication and collaboration skills to work effectively within a team environment.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- ServiceNow certifications and/or development experience preferred.
- Corporate-wide impact: The system ownership and management extends across multiple departments, and ensuring the quality of any changes made and implemented has a significant impact and high visibility throughout the entire company.
- Consistent learning: The system knowledge is vast, and team members are encouraged to expand their scope as they progress in seniority. There are always opportunities for growth and learning in ServiceNow testing and quality assurance.
- Collaboration: Ensuring the quality of our systems requires working collaboratively across departments such as IT and HR. It's a collective effort to ensure we have top-notch systems and deliver exceptional support for them.
- Experience Bonus program offering unique experiences on the 1-year anniversary with the company.
- Global Wellness Reimbursement program to support employee wellness.
- Global Mental Health Benefit through Ginger, providing 24/7 mental health support for employees and their dependents.
- Funding/reimbursements for ServiceNow certifications.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
For full-time positions, this pay range is for base per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer, in addition to a range of medical, financial, and other benefits, based on eligibility criteria.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Qualtrics is looking for a Financial Specialist to support strategic financial decision-making and contribute to a fast-growing business with a strong culture of collaboration and professional development.
Qualtrics is looking for a Software Developer in Test to build productivity-enhancing internal tools that streamline workflows and boost efficiency company-wide.
The University of Rochester seeks a dedicated Manager of Quality & Safety to lead compliance and quality assurance initiatives within its Orthopaedics department.
Seeking a Lead Mobile QA Automation expert with Scrum experience to drive mobile testing and automation at Arthur Grand Technologies.
Lead agency compliance and quality improvement efforts as the Director of Quality and Compliance at a healthcare agency in Wichita, KS.
Ro is looking for an Associate Manager, Corporate Quality to lead post-market quality assurance efforts ensuring regulatory compliance and product excellence in a fast-growing healthcare startup.
DMV IT Service LLC seeks a skilled QA Automation Engineer to enhance product quality through automated testing in a dynamic, agile setting.
The QA Analyst (Digital) will ensure high-quality service delivery through rigorous monitoring and analysis of digital communications in a fully remote role.
Berkshire Hathaway GUARD seeks a strategic Automation Test Engineer III to lead automation framework design and quality assurance efforts in a hybrid work environment.
Mix is searching for a remote QA Engineer contractor with strong attention to detail to validate product features and improve software quality.
Experienced QA Engineer needed at Fortinet to develop advanced automation frameworks and validate complex network solutions for high-quality product delivery.
AbbVie seeks a Validation Specialist I to lead multiple validation projects ensuring cGMP compliance and quality standards in North Chicago, IL.
GEM Technologies is hiring a full-time NQA-1 Inspector in Oak Ridge to independently verify quality and perform inspections for the Uranium Processing Facility.
Seeking a remote Senior Lead QA Engineer specialized in ServiceNow ATF to lead quality assurance efforts at Lumen.
Emory Healthcare is looking for an MLS/MT certified Laboratory Technical Specialist to perform specialized lab procedures and contribute to education and quality compliance.
At Qualtrics, our mission is to build technology that closes experience gaps.
34 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
