Client Delivery Manager-AR and Denial Management
R1 RCM Inc. is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals and physician practices. Headquartered in Chicago, R1® is a publicly-traded organization with employees throughout the US and international locations.
Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patients and each other. With our proven and scalable operating model, we complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.
As our Manager of Client Delivery for AR and Denial Management you will be responsible e for supporting internal initiatives and implementing client programs as it relates to R1’s AR & Denials Management solution. Every day you will have client engagements, perform data verification, create reports, deliver service results to clients, respond to client questions, and take client meeting minutes. To thrive in this role, you have experience in AR and Denial Managment, enjoy presenting to leadership, and managing large accounts.
Responsibilities:
Portfolio will be of a higher level of complexity, ensuring consistent service delivery and client satisfaction
Coordinate with senior leadership and cross functional teams to ensure seamless service delivery and the resolution of complex issues
Develop and implement strategic initiatives to enhance client relationships and drive business growth
Serve as the main point of contact for assigned clients (minimum of 5 clients) and act as a communication connection between clients and Operations, Client Success, and other service lines
Manage client meeting schedules and agendas for assigned client\Utilize spreadsheets and data visualization software including Excel and Power BI to create material
Create, Deliver and Present all standard and ad hoc client facing reporting based on client needs
Use various methods to compile, analyze and convey numerical or statistical data, including pivot tables, graphs and spreadsheets
Perform account level auditing for report/deliverable integrity where applicable
Coordinate with Client Delivery Director on SME input
Maintain and manage client required documents, ensuring accuracy and timely updates, while coordinating effective communication between all relevant stakeholders
Manage and lead client meetings: Agenda Creation/Distribution, Meeting deck prep and coordination, Deliver project results to Clients, Create Meeting Minutes as an active listener to demonstrate clear understanding of client needs and action items
Required Qualifications:
2+ years of internal or external customer service experience
Experience presenting to executives, CFOs, etc...
Experience working with large healthcare systems or multiple hospitals
2+ years' experience working in AR and Denial Managment or Patient Finanancial Services
Proficiency with Microsoft Office and proven experience in working with MS Excel creating Pivot Tables, V Lookups, etc... (intermediate level Excel or above)
Proven experience in building reports, validating data, providing analysis and proven experience in quality assurance
The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent
To learn more, visit: R1RCM.com
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