Merchant Success Manager

Merchant Success Manager

Join our Success team in shaping the future of AI-powered shopping experiences across our global software platform.

The Company You’ll Join

At Rebuy, we're on a mission to revolutionize shopping with intelligent, personalized experiences that wow customers around the globe. As a fully remote team, we power some of the fastest growing DTC brands like Aviator Nation, Liquid Death, Magic Spoon, Blenders, Laird Superfoods, Primal Kitchen, and many more.

We believe in ownership, drive, and empathy and strongly uphold that every team member plays a vital role in shaping the future of intelligent commerce. Our culture thrives on collaboration, creativity, and genuine passion. We don’t just build great tech - we build lasting partnerships, a strong community, and a place where people love to work.

The Team You’ll Join

We're a tight-knit, driven team that’s obsessed with team work and excellence. In this role, you’ll be reporting to Matt Kanfer, who is our Team Lead of Dedicated Merchant Success. He and our MSM team are committed to these department values:

• Merchant Alignment: We are deeply committed to understanding and addressing the unique needs of our merchants. We strive to build strong, long-lasting relationships with our clients.

• Product & Craft Mastery: We strive to be masters of our product and its use cases, always seeking to understand and optimize its potential. We also prioritize operational excellence, continuously refining our processes and skills to deliver efficient and impactful solutions.

• Empower Your Network: We foster a collaborative and supportive work environment where everyone is empowered to contribute and grow. Our network includes both our valued merchants and our talented colleagues within Rebuy.

• Work Smart and Hard: We are dedicated to working efficiently and effectively, always striving for results. We believe in a strong work ethic and a balanced approach to achieving our goals.

The Problems You’ll Solve

Rebuy and its team members continually strive to create a high-spirited, intentional work environment that stresses performance productivity as well as collaboration and merit.

As a Merchant Success Manager, you’ll join our team in helping high-growth, high-volume merchants be successful. You'll do this through developing strong relationships with your merchants, and helping them with long-term solutions to their biggest roadblocks. Ultimately, you're here to understand their goals, and advise them on the best way to achieve those goals. You'll provide merchants with guidance on best practices, strategies and ideas to help them leverage Rebuy to the max.

• Relationship Building: Continually meet with and build relationships with Rebuys largest merchants.

• Product Adoption: Utilize relationship building and data to drive increased product adoption across your book of business.

• Product Training: Provide high level insights and knowledge to make sure they're following the latest e-commerce trends.

• Feedback Loop: Identify areas of improvement during execution and implementation to guide product development.

• Performance Tracking: Ensure customer success by monitoring ROI, periodic account audits, and ongoing recommendations.

Who You Are

We’re stoked to meet you and get to learn more about you, your experience and your interest in joining our team.

The Hard Skills:

• Minimum of 2+ years of relevant work experience in ecommerce, account management, sales or a related field.

• Experience with Shopify and have a familiarity with ecommerce applications and technology trends.

The Soft Skills:

• Outstanding analytical and strategic problem solving skills.

• Excellent listening, communication and interpersonal skills, both written and verbal.

• An excitement to help shape the future of intelligent ecommerce and be part of a fast-growing SaaS company.

• Strong ability to work independently and collaboratively with internal and external teams.

• An incredible ability to empathize and understand merchant requirements.

Who You’ll Meet With

Now let’s get into who you’ll meet during our interview process! After you submit your application and it’s been reviewed by our team, we will reach out to you inviting you to meet with us. From there, you can expect an interview process similar to this:

• Brief introduction call with a member of our Success team to learn more about you and answer your questions about Rebuy and this role.

• Call with our VP of Merchant Success to chat more in-depth about you, your experience and this role.

• Call where you’ll get to chat with a few of our current Success team members and chat through a brief MSM assessment.

• Short final interview with our CEO and COO where you’ll get to learn more about Rebuy.

The Perks You’ll Enjoy

Rebuy is a fully remote company across the U.S. and Canada that aims to provide all of our team with the resources, support and flexibility they need to thrive in their roles.

• Team: We’ve got the best, brightest, most brilliant team members who are excited to meet you! We also like to think we have a good sense of humor.

• Remote Work: With a strong internet connection, you’re able to work from anywhere within the U.S. and Canada.

• PTO: We offer a flexible vacation policy, generous holiday schedule, parental leave and sick policy. There’s other policies too like a birthday holiday!

• Amazing Benefits: 100% free health, dental, and insurance for you and your family. Don’t worry, there’s even more!

• Retirement Plans: For our U.S. employees we offer 401(k) retirement plans and for our Canadian employees we offer a TFSA and RRSP retirement plans. You’ll also enjoy a 3% contribution of your gross salary, no matter where you’re located!

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $65,000 - $85,000 USD annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter and hiring manager can share more about the specific salary range for the job location during the hiring process.

Disclosures:

Colorado Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Equal Opportunity Statement

Rebuy, Inc. is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.

Rebuy, Inc. aims to make rebuyengine.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email hr@rebuyengine.com.