Resident Relations Associate

Overview

Resident Relations Associate

RiverWoods  is currently seeking a full-time (40 hours),  Resident Relations Associate. The primary role of the Resident Relations Associate is to perform a variety of clerical, administrative, and technical functions in support of the Director of Community Life and the Community Life Team. Typical hours for this position are day time hours, but some flexible may be needed at time to be able to work evenings and weekends at times.

Benefits:

• Medical and Dental Insurance, within 30 days of starting employment
• 403(b) Retirement plan with a company match
• Earned Time off, start at 15 days
• 6 Paid Holidays, 4 Personal Days
• Wellness Programs
• Get paid daily! We've partnered with DailyPay, so you can  work today and get paid tomorrow.
• On-site fitness opportunities
• Employee meal program
• Education assistance

Responsibilities

• Provide quality customer service to residents, guests, vendors, and team members using a friendly, helpful, cooperative, and responsive manner. 
• Assist residents with technology challenges, including but not limited to e-mail access and general support, training on the use of RiverWoods’ resident engagement portal, troubleshooting wi-fi connectivity issues, printing assistance, Zoom or Facetime set-up, smart phone training and support.
• Assist residents with other technology needs, including but not limited to cable TV, streaming, DVR’s.
• Assist residents with setting up and managing online platforms such as bill pay, banking, managing usernames/passwords, etc.
• Assisting residents in accessing and paying monthly service fee statements.
• Develop resident savvy “how-to” guides as needed.
• Craft system to organize resident technology challenge requests.
• Generate weekly schedular/calendar based off of resident technology needs (1:1, group, office hours etc.).
• Assist Community Life Events Coordinator in keeping events and content up to date on the RiverWoods resident engagement portal.
• Teach workshops to residents and team members including, but not limited to the RiverWoods resident engagement portal, PowerPoint, and Excel.
• Offer support to the Community Life Team by designing and distributing flyers and posters to publicize campus specific events.
• Assist in the setup, serving and break down of Community Life meetings and events.
• Complete administrative work as assigned in a timely manner. 

Qualifications

• High School Diploma or equivalent.
• At least three years’ experience in an IT or media focused role
• Possess a State New Hampshire Notary Public certificate or be willing to obtain one
• Strong interpersonal skills.
• Proficient in Microsoft Word, Excel and PowerPoint with an aptitude for additional computer learning.

Make a difference while making a living in an award-winning independent retirement community where your work helps change lives for the better every day.  You have the opportunity to create connections and provide support with our residents.

RiverWoods Group: Northern New England’s Largest Family of CCRCs

Three Communities, One Philosophy: Providing Community and Peace of Mind

Since 1994, every day we honor our founding premise: we are here to make things better. Everyone who works here, who serves on our board, who comes to live at one of our communities is connected to this concept. We are about making things better for people, every day. We believe that growing older should enhance, not diminish, the opportunity for a productive and rewarding life.

Each member of our team plays a critical role in achieving our mission: to create community and provide peace of mind to our residents. At RiverWoods, you will have the opportunity to work in a bright, attractive and vibrant community and enjoy a thriving long-term career.

If you’re looking for work that has meaning, purpose, and a future – then RiverWoods is for you.