Medicaid Enroll & Outrch Spc II

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

350 Parrish St, Canandaigua, New York, United States of America, 14424

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

500169 Medicaid Enrollment

Work Shift:

UR - Day (United States of America)

Range:

UR URCA 208 H

Compensation Range:

$24.22 - $31.49

Responsibilities:

GENERAL PURPOSE
In addition to the duties of Medicaid Enrollment and Outreach Specialist (MEOS I), MEOS II supports the Medicaid Enrollment Department’s standards of practice through mentoring and assisting MEOS 1 staff to develop their expertise in procuring public entitlements for University of Rochester Health System patients. MEOS IIs possess advanced knowledge of all aspects of Medicaid, are proficient in research, interpretation and application of Medicaid regulation to the benefit of our patients. They demonstrate independence in complex problem solving, prudent judgement and can successfully manage a higher volume of demanding cases with limited direction from their Operations Supervisor.

ESSENTIAL FUNCTIONS

Benefit Management:

• Provides outreach services to patients referred by University of Rochester Health System staff through face-to-face interaction, telephone contact and home visitation for patients requiring assistance with benefit application. 
• MEOS IIs demonstrate a high degree of proficiency and discretion in determining the most beneficial means of applying for benefits via computer systems and/or paper application.
• They may accompany or represent the patient at eligibility interviews, case conferences or fair hearings
• They possess the ability to independently manage a complex caseload and efficiently coordinate high volume of work.  
• Demonstrates higher understanding of budgeting methodologies and requirements for institutionalized persons.

Referral Coordination:

• Understands criteria for appropriate referrals and can provide feedback to internal customers to assure complete and relevant referrals via the FAM.
• Exercises prudent, independent judgment when prioritizing and resolving referrals.
• Consistently communicates, coordinates and enhances professional relationships with internal departments: Health Insurance Counseling, Social Work/Placement Office, Patient Financial Services, Financial Assistance Program, RIM, Office of Counsel and Clinicians. External coordination includes families, community physicians, Department of Social Services, Department of Health, Nursing Home Admissions/Billing Depts, Social Security, Veterans’ Administration, Homeland Security, advocacy groups and other agencies. 

Monitoring Caseload, Documentation, Reports, Mentoring:

• MEOS II exhibits efficiency and skill in monitoring their caseload and documenting timely and accurately in requisite systems: 
• Financial Assistance Module, EPIC, NYSOH application.
• Possesses ability to independently manage caseload; MEOS IIs review productivity reports and prepare status updates as required by management; MEOS IIs independently resolve Exhibit 50 Report/discrepancies.
• Through shadowing and mentoring they avail their accumulated expertise to newer MEOSs to accelerate and fortify MEOS I skill acquisition (which can include outreach, patient interaction, securing applications and documents)
• Authorized to approve closure of MEOS I referrals with self-pay balances < $5,000.

Problem Resolution:  

• Capable of discerning and addressing consequential barriers to securing public benefits which may impact hospital reimbursement and timely discharge.  
• Possesses a nuanced understanding of reliable case presentation
• Models and encourages this skill to MEOS I.
• Identifies problems requiring supervisory intervention.
• Demonstrates prudent judgement and embraces continuous learning opportunities.
• Embodies maturity, resilience, and confidence. Is supportive and personifies the IICare Values.

Continuing Education:

• Attends seminars and reviews Federal and N.Y. State regulations, UR Medicine mandatory training requirements, Marketplace Certified Application Counselor Seminars, and literature to maintain expert knowledge of public benefit programs; Epic Super User. 
• Attends 1-2 Staff Development classes per year as assigned.
• Safety Precautions: Exercises professional judgment to determine whether or not outreach to a patient/family in the community is a safety risk.
• Keeps direct supervisor advised of planned visits and takes appropriate safety precautions. 
• Operates a motor vehicle to conduct outreach. 
• Ensures all safety precautions are taken during vehicle operation.

Other duties as assigned

MINIMUM EDUCATION & EXPERIENCE

• Bachelor’s degree Required.
• 2 years of relevant experience Required.
• 2-3 years related experience as a MEOS I or experience with Medicaid Eligibility Preferred.
• or equivalent combination of education and experience

KNOWLEDGE, SKILLS AND ABILITIES

• Specialized knowledge of public benefit rules and regulations requires extensive knowledge through advanced education or experience Required.

LICENSES AND CERTIFICATIONS

• NY State of Health Certified Application Counselor Required. 
• Must provide and maintain a valid NYS driver’s License Required.

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.