CRM Data Steward (Hybrid)

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.

Williams Lea is hiring for a CRM Marketing Associate for our Wheeling, WV office to work Monday to Friday 8:30 am to 5:00 pm!

Perform data stewarding duties to assist in the maintenance and administration of client and contact data in the firm's Client Relationship Management system. These duties include researching/verifying contact data, accurately identifying and resolving duplicates, cleansing and conforming contact data to the firm's standards, handling data change management (DCM) tickets, processing changes, and maintaining key additional information such as employee and alumni data points among others. 

• Maintain 48-hour turnaround on DCM tickets.
• Research people and companies on Google, LinkedIn, government and bar websites to confirm employment and contact data. 
• Perform basic data entry, including data “scrubbing”: removing typos and punctuation, standardizing per industry (e.g. USPS mailing) standards. 
• Follow very specific protocols and steps to merge duplicate contacts correctly. 
• Promote and merge event contacts to the Firm List.  
• Monitor sender/response mailboxes for bounceback messages to research and file, harvest new employment/email information to update contacts, update contacts’ status (e.g. Deceased, Retired, Out of Business), and forward inquiries to BD team for follow-up.
• Add contacts to mailing lists, suppression lists and other categorization as needed.
• Pull searches and generate reports of contact data and other information for review by Business Development teams and lawyers.
• Monitor main support in-box (Contact Edits) and support users on system functions and business processes.
• Attend and participate in regular team conference calls. 
• Train and mentor other team members as needed. 
• May provide other CRM project support as needed.

Technical Skills

• Experience with CRM or other databases (LexisNexis InterAction a plus)
• Microsoft Excel proficiency required
• Email marketing experience helpful but not mandatory

Performance Traits

• Ability to work within a team to accomplish tasks.
• Ability to prioritize responsibilities and juggle multiple tasks.  
• Excellent attention to detail, developed organizational skill, and excellent follow-up skills.  
• An owner of your performance, one who diligently follows through until resolution. 
• Energetic, positive, innovative and technologically savvy, with advanced command of Excel and Word
• English language proficiency with ability to communicate clearly and concisely, primarily via email with firm colleagues and occasionally contacts and vendors.
• Proactive, with ability to work and move projects forward with light supervision using strong logical thinking and problem-solving skills.
• Ideal candidate is someone curious and forensic, who enjoys “making sense out of a mess” and relishes administrative tasks (may have a secretarial background though not mandatory) or anyone with a hyper-focus on details who likes the smaller, finite tasks that make a big difference in the larger picture of a marketing effort.

$19/hour

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

#GOC

RRD is an Equal Opportunity Employer, including disability/veterans