Spa Consultant

POSITION SUMMARY

We are looking for a service-oriented and client-focused Sales Consultant to join our growing team.  As a Sales Consultant, the key outcomes you will be responsible for are: delivering exceptional customer service to ensure remarkable client experiences and promote client loyalty, contributing to salon revenue targets by consistently achieving individual sales expectations & upholding our 100% Cleanliness Guarantee. Individuals who excel in this role have superb interpersonal skills, love to be of service to others, thrive in a fast-paced environment, possess a competitive-spirit, prioritize personal growth, and are committed to maintaining a positive and solution-oriented mindset! 

OBJECTIVES

• Provide outstanding customer service, going above and beyond for each client.
• Drive client retention and loyalty by listening to and learning about clients, addressing them by first name, and making them feel welcomed and valued in every visit.
• Create Wellness Plans for clients by matching them with the appropriate autopay plan and products.
• Meet daily Key Performance Indicators (KPIs) such as Per Client Average, Member Conversion Percentage, and salon sales targets.
• Promote salon services, upcoming events, and retail products to hit targets.
• Maintain salon cleanliness to our 100% Cleanliness Guarantee standards.
• Be a contributing member of the sales team in revenue, culture, and brand image.
• Enforce and follow all state and federal regulations around sunbed use and UV exposure.
• Uphold and adhere to Slick Rock Tanning & Spa’s core values.
• Perform other responsibilities as assigned.

COMPETENCIES

• Demonstrates a willingness to learn and understand salon services, clients, procedures, and policies.
• Strong desire to excel in a sales driven environment.
• Possesses excellent communication skills including active listening.
• Demonstrates a service-oriented mindset and the ability remain calm when resolving client grievances.
• Ability to consistently be at work, meetings, and appointments on time and ensure work responsibilities are covered if/when absent.
• Ability to consistently deliver high energy and positivity.
• Demonstrates proficient computer skills and a deep understanding of MS Office Suite, Windows, Google Suite, or similar software programs.
• Ability to prioritize and plan work activities and use time efficiently.
• Ability to inspire the trust of others and work with integrity to uphold organizational values.
• Demonstrates persistence and ability to overcomes obstacles.
• Exhibits sound and accurate judgment and supports and explains reasoning for decisions.

EDUCATION AND EXPERIENCE

• High School Diploma or GED required
• 2+ years of experience in customer service required
• 1+ year of sales experience preferred

PHYSICAL REQUIREMENTS

• Prolonged periods standing, walking, bending, or kneeling
• Ability to lift up to 30 lbs at a time

COMMITMENT TO DIVERSITY
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Slick Rock Tanning & Spa recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.

If this position caught your eye, send us your resume directly in addition to submitting your application! For best consideration, include the job title and source where you found this position in the subject line of your email to admin @slickrocktanningspa.com. Already a candidate? Please connect directly with your recruiter to discuss this opportunity.

Pay: $16-18 hourly DOE + commission

On target earnings: $19-30/hr (includes commission)

Benefits:

• 401k retirement
• Health insurance
• Paid time off
• Free tanning & spa services
• Employee discounts
• Professional development
• Paid training
• Community service opportunities (Habitat for Humanity, 2nd Harvest, Scraps, Blessings Under the Bridge, etc.)
• Team events (BBQs, Silverwood, Bloomsday, rock climbing, etc.)

Schedule:

• 6 to 8 hour shifts
• 3, 4 or 5 days per week

Supplemental pay types:

• Bonus pay
• Commission pay