Agency Customer Success Manager - job 1 of 2
Skills
- Advanced knowledge of social advertising platforms including Meta, Pinterest, Snapchat
- Strong consultative and problem-solving skills
- Ability to translate complex data into actionable insights
- Excellent verbal and written communication skills
- Collaboration and relationship-building capabilities
Responsibilities
- Serve as primary contact for agency activation partners to ensure exceptional experience and value from social advertising
- Provide expert advice on the Smartly platform and digital advertising best practices
- Partner with Agency Sales on strategy to increase agency awareness, engagement, and product adoption
- Collaborate cross-functionally with Sales, Onboarding, Product, and Engineering teams to align growth initiatives
- Lead training programs for agency teams on effective use of the platform
- Build and maintain strong relationships with agencies and partners such as Meta, Snap, TikTok, Pinterest, and Google
- Represent agency needs to influence product roadmap and contribute to customer success knowledge base
Education
- Relevant education or equivalent experience in business, marketing, or related field
Benefits
- Five weeks paid time off plus 11 company holidays and unlimited sick days
- Comprehensive healthcare and mental health benefits
- Monthly wellness benefit and learning reimbursement
- 401K with matching and equity grants
- Volunteer time off and company donation matching
- Choice of computer (Mac or PC)
Average salary estimate
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Headquartered in Helsinki, Finland, Smartly.io provides companies with a software platform that automates and optimizes social media marketing operations to create more awareness, unify brand messaging and optimize campaign results.
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