Customer Experience Coordinator (Full Time) - Cambridge, MA
Skills
- Excellent verbal communication and interpersonal skills
- Strong multitasking and organizational abilities
- High emotional intelligence and ability to read social cues
- Proficiency with computer and practice management software
- Problem-solving and innovative thinking
- Professional and approachable demeanor
- Ability to work effectively under pressure and in chaotic environments
Responsibilities
- Answer incoming calls promptly and manage customer communications via email, text, and phone
- Greet customers warmly upon arrival and ensure efficient check-in
- Monitor customer wait times and improve workflow to reduce bottlenecks
- Handle customer complaints empathetically and resolve issues quickly
- Collect and share customer feedback to improve patient experience
- Process payments accurately and maintain customer records
- Engage with customers during wait times and update care team on customer needs
- Educate customers on financial options and end-of-life care details
- Follow up with customers post-visit and facilitate video chats when needed
- Create personalized, positive experiences for customers and their pets
Education
- High school diploma or equivalent required
Benefits
- Competitive industry-leading compensation
- 401K with company match
- Health, Vision, and Dental insurance
- 10 weeks paid parental leave at 100% salary
- Unlimited Continuing Education opportunities
- Flexible work schedules
- Latest hospital equipment and technology
- Employee pet discounts
- Hospital stocked with groceries and snacks
- Monthly and quarterly contests and outings
- Company-wide retreats
- Referral rewards program
Average salary estimate
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