Retail Operations Manager - job 2 of 3

Role Overview

You want high visibility, challenging opportunities and a rewarding environment

Sodexo's Campus Segment is seeking a Retail Operations Manager to join our dining team at Merrimack College in North Andover, Massachusetts. Nestled just minutes from Boston, Merrimack is one of the fastest-growing educational institutions in the country, offering a vibrant campus life in a scenic, residential setting. This role is ideal for a dynamic leader with a strong retail background who is passionate about delivering an exceptional dining experience to students, faculty, and guests.

As Retail Operations Manager, you will lead the day-to-day retail food service operations across multiple dining outlets, including national and in-house brands.

What You'll Do

• Leading, coaching, and developing hourly retail food service staff

• Delivering exceptional customer service and promoting a welcoming dining environment

• Managing point-of-sale (POS) systems and ensuring accurate cash-handling procedures

• Ensuring compliance with Sodexo’s food and physical safety standards

• Conducting brand audits to maintain consistency with retail concept standards

• Overseeing merchandising, marketing, product ordering, and vendor compliance

• Coordinating opening and closing procedures for retail locations

• Managing digital and physical signage for marketing and communication needs

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Previous experience in retail food operations or hospitality management

• Strong leadership and team development skills

• Excellent communication and customer service abilities

• Understanding of retail branding, merchandising, and marketing principles

• Experience with POS systems, cash handling, and vendor management

• Ability to work a flexible schedule, including evenings and weekends as needed

• A passion for delivering quality food and memorable service in a fast-paced, collegiate environment

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Bachelor’s Degree or equivalent experience

Minimum Management Experience - 3 yearsMinimum Functional Experience - 3 years of experience in retail operations