HR Solutions Supervisor, Oracle HCM

HR Solutions Supervisor, Oracle HCM  

Job Description:

The HR Solutions Supervisor is responsible for leading a team in the support and growth of solutions within the Oracle HCM suite of solutions.  The role will be focused on maximizing the value of HR technology solutions by maintaining a quality environment, managing complex business processes, and partnering with external vendors and Information Technology to enhance/deploy new capabilities.  The manager will partner with HR COEs(Centers of Excellence) in applying industry best practices to product configurations, consult within their teams and the broader HR on system capabilities and how to best leverage existing functionality, as well as translate HR business requirements into technology solutions.  Additional responsibilities include managing second tier support for end users, change management for business processes and researching industry trends.

The manager will need to be able to function in a fast-paced changing environment, manage changing priorities, be responsive, dependable, and discerning when supporting the HR business and coworkers.  Must multi-task efficiently, manage projects, work independently with little supervision, and keep assignments organized by planning their work and meeting project deadlines.

Additional Responsibilities include: 

• Partner and collaborate with COEs to understand business processes and identify opportunities to drive efficiencies through technology solutions, including identifying business requirements, designing processes, testing, and maintaining quality HR solutions.
• Responsible for the design, development, and implementation of core HCM solutions (position management, workforce management, workforce structures, etc…), integrations, as well as Oracle’s platform as a service.
• Contribute to process improvement efforts such as issue tracking and resolution as well as knowledge management and collaboration using MS Teams and SharePoint.
• Triage, troubleshoot, and resolve service desk incidents.
• Closely partner with Human Resources and Information Technology to creatively advance capabilities and solve business needs.
• Responsible for reviewing and remediating core HCM related enhancements and impacts provided with patches and quarterly releases.
• Consult on solution capabilities, support end user needs and manage complex business processes.
• Manage vendor relationships and influence future product direction through user group participation.
• Strong knowledge and experience configuring and supporting multiple HR solutions, including support of complex integrations.
• Experience identifying business needs, communicating expectations to partners, validating quality, and managing the timeline to deliver.
• Experience in managing multiple small projects and initiatives.
• Leverage user analytics to drive decisions on system changes and increased training effort.

Experience

• Understanding of Oracle HCM Cloud best practices, 5+ years of experience supporting HCM applications.
• Direct knowledge of various HR systems (Oracle HCM, Recruiting, SumTotal LMS, Talent Management solutions) 
• Strong understanding of HR business processes
• Demonstrated ability to deliver innovative solutions in support of HR
• Experience participating in external networks specific to HR Data quality and governance
• Experience managing a team 
• Demonstrated project management skills
• Knowledge of HCM Extracts, HDL Loading and Data Modeling/Reporting a plus.
• Advanced experience with Excel and/or Access to support data analysis and/or manipulation.
• Proven written and verbal communication skills, comfortable presenting.

Skills

• Minimum 5 years of background in Human Resources required, demonstrated knowledge of Human Resource functions 
• Strong leadership skills with management experience required
• Excellent written and verbal communication skills, ability to translate data management concepts into daily business process
• Excellent facilitation skills with the ability to bring people together to eliminate barriers and reach solutions
• Ability to establish relationships and influence decisions 
• Self-motivated, delivery-oriented individual with a demonstrated track record of successfully managing multiple projects on time delivery.
• Strong organization, time and project management skills  
• Creative and strategic thinker, solutions-oriented leader with superior relationship and interpersonal skills.
• Demonstrated consulting skills, initiative to influence change, proactive thinker 
• Ability to work under pressure and meet strict deadlines on a regular basis. Ability to understand and react quickly to changing priorities.
• Strong analytical and problem-solving skills
• Possess critical thinking skills