Financial Service Representative I

Role

Provide exceptional service at all times. Discuss account options, cross sell credit union products and services at each opportunity and meet or exceed all sales & service scorecard goals. Open new accounts, certificates, IRAs, process and fund installment loans, and open-end loans.  

Major Duties and Responsibilities

• Identifies cross sell opportunities and cross-sells all credit union products and services, including account related products such as, but not limited to, credit life, credit disability, MBI, GAP, AD&D, etc. Perform necessary file maintenance to set up accounts and services. 
• Assists members with opening and closing savings, checking, certificates, IRAs and other depository service accounts (limited cash handling). Perform necessary file maintenance to set up accounts and services.
• Assist members and potential members with loan requests, takes loan applications, process loan documents for in-person closing or shipment via mail, including preparation of loan records and data set up on computer system.
• Review any conditions required for loan approval with member and obtain necessary documentation. Forward exceptions to a Loan Officer if automatic system approval is not received. Follow up on unclosed member loans that cannot be completed at initial meeting. Assures that appropriate records are maintained and required reports are prepared. Collect and forward taxes on all vehicle loans.
• Set up and input file maintenance for check orders, payroll deduction, automatic transfers and ACH origination.
• Monitors lobby activity to ensure prompt, professional service. Performs all duties within procedures, policies, and SCU's Universal Performance Standards. Performs other related duties as assigned.

Knowledge and Skills

• Experience: One year of similar or related experience in financial services, preferably in a credit union or banking environment. Experience in member service, loan processing, and/or financial sales required.
• Interpersonal Skills:The ability to motivate or influence others is a material part of the job, requiring a significant level of diplomacy and trust. Obtaining cooperation (internally and/or externally) is an important part of the job
• Education: A high school education or GED.
•  Other Skills:
  • Excellent communication skills 
  • Proficient in using financial software, digital banking platforms, and standard office equipment (computers, phones, etc.).
  • Ability to resolve member concerns effectively and professionally
  • Detail- oriented 
  • Ability to recommend products and services 

This Job Description is not a complete statement of all duties and responsibilities comprising this position.

Southland Credit Union is an Equal Opportunity Employer.

Salary Minimum

Salary Maximum