Enterprise Support Associate (Starlink)
Skills
- Expertise in hardware troubleshooting, software support, and IT networking.
- Strong customer service and account management experience with large enterprise customers.
- Ability to handle complex multi-geography, multi-service accounts with varied contractual arrangements.
- Proficiency with technical workflows, billing processes, and international shipping logistics.
- Capability to analyze trends, create documentation, and improve support processes.
- Excellent communication skills with diverse stakeholders including C-level executives.
Responsibilities
- Provide empathetic, active listening and resilient customer support for Enterprise clients across various channels.
- Effectively triage and resolve technical, billing, shipping, and ordering issues for high-value accounts.
- Support Starlink hardware and software including advanced user terminals in diverse environments.
- Produce accurate quotes, commercial invoices, and manage domestic and international shipments.
- Collaborate across teams to find solutions and maintain up-to-date knowledge of international regulations.
- Adhere strictly to information security standards for government and enterprise clients.
Education
- High school diploma or equivalency required.
- Post-secondary degree or diploma preferred.
Benefits
- Competitive salary range.
- Opportunity to work with cutting-edge space and satellite internet technology.
- Dynamic startup-like culture within a mature, industry-leading company.
- Collaboration with diverse, global enterprise business customers.
- Potential for security clearance and career growth in a high-impact environment.
Average salary estimate
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