Assistant Retail Store Manager

The Assistant Manager is responsible for leading the performance of a team, guest experience and operations for designated category environments.

What you’ll be doing:

ESSENTIAL DUTIES & RESPONSIBILITIES:

Team Leadership & Talent Development

• Establishes and holds individuals responsible to guest and sales targets, in partnership with the Retail Manager.
• Ensures the sales team is skilled in the Starboard guest experience, sales behaviors, and product
• Provides feedback and coaching to ensure Starboard guest experience standards are championed while driving business performance.
• Conducts ongoing talent assessment and establishes development plans.
• Addresses associate concerns in a reasonable and fair manner, helping to create a stronger, healthier place.

Multi-Boutique Retail Sales & Store Operations

• Champions the Starboard Way and models the behavior by example, inspiring excitement and
• In partnership with the Retail Sales Manager, develops sales strategies to meet or exceed established guest service ratings and financial objectives.
• Actively communicates sales information with the Retail Sales Manager, peers, and
• Targets guest information, provided by the Retail Sales Manager, to enhance guest experience and maximize revenue.
• Analyzes performance, recommends changes, and implements actions to increase results of designated categories.

Guest Experience & Relationship Management

• Creates an upbeat, friendly atmosphere that is consistent with the Starboard
• Maintains a strong floor presence ensuring the team is delivering the best experience according to the Starboard Way.
• Builds relationships with management to provide transparency and foster
• Schedules and organizes talent in order to meet guest and business

Operational Excellence

• Oversees all store operational standards and administrative duties and timely opening and closing of the store.
• Adheres to keeping the sales team informed and enforces all Starboard procedures including asset protection and inventory control.
• Reports any incidences of illnesses/work related injuries in a timely

What we’re looking for:

QUALIFICATIONS:

Education and Experience:

• 1-2 years management experience in retail or hospitality preferred; luxury guest experience is of
• Proven track record of driving sales performance through business development activities including events, networking, and clienteling.
• Minimum high school diploma, associate degree or beyond preferred; studies in retail or hospitality is a
• Proven track record of developing and inspiring talent at all

Knowledge, Skills & Abilities:

• Respects and understands others and displays multi-cultural awareness    
• Proactively builds and manages guest, management and team
• Flexible mindset, able to adapt and thrive in a dynamic and high paced
• Able to anticipate and solve problems, act decisively, and persist in the face of obstacles
• Able to assess people and has a proven record of talent
• Strong interpersonal and communication
• Possess integrity and professional business
• Proficient knowledge of MS Excel, Word and Power

Key Competencies:

• Customer Service
• Relationship Management
• Business Acumen
• Drive for Results
• Self-Development
• Courage
• Problem Solving
• Communicating Effectively
• Teamwork and Collaboration

Success Measures:

• Achieves sales targets for designated
• Defined specialist succession
• Effective and efficient
• Responsible for leading the Starboard selling programs and NPS scores

Other:Position Type/Expected Hours of WorkSome flexibility in hours is permitted, employee must be available during the “core” work hours of 8:00 a.m. to 5:00 p.m. Monday – Friday and must work 30 hours each week to maintain full-time status. Occasional evening and weekend work may be required as job duties demand.

Physical Demands:Office environment with frequent sitting, walking and standing, occasional climbing, stooping, kneeling, crouching and balancing. Frequent use of eye, hand and finger coordination enabling use of office machinery. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. Oral and auditory enabling interpersonal communication as well as communication automated devise such as the telephone.

What we commit to:

At Starboard Cruise Services curating a vibrant world can only be accomplished by vibrant and diverse teams. We are committed to nurturing a workplace where you can feel safe to show up authentically and thrive while being uniquely you. Our North Star guides us to deliver equal employment opportunities for all individuals and to providing employees with an equitable work environment free of discrimination and harassment. We also aim to extend this commitment to the partners we work with and the guests we serve. We are constantly listening, learning, and evolving to deliver on these promises.

We believe our differences make us stronger and are curious to see you leverage your lived experiences to strengthen our team, our culture and your career. At Starboard Cruise Services we take action so that no one is discriminated against because of their differences, such as age, disability (physical, mental or sensory), ethnicity, gender, gender identity and expression, religion, sexual orientation, military/veteran status, genetic information, family care status or any other basis protected by federal, state or local laws. All employment decisions will be made based on business needs, job requirements and individual qualifications.

So come onboard with us and celebrate a culture that attracts top talent with shared values and forms the foundation for a great place to work.