Alts. Relationship Manager, MD

Who we are looking for

This position is a Relationship Manager within the Alternatives segment.  The successful candidate will have responsibility for a number of large State Street strategic clients that are serviced across fund domiciles in North America, EMEA and APAC. The role presents an opportunity to engage with senior executives both internally and at industry leading alternatives managers to help shape and drive State Street’s strategy in servicing a number of strategic clients in North America.

Relationships Managers are the driving force of growth, serving as the holistic commercial owners of the client relationship and P&L, with a focus on expanding and deepening client relationships, owning client sentiment, protecting and growing revenue, and improving profitability

As part of the remit, the Relationship Manager will cultivate a deep understanding of the client’s business and the services provided by State Street, with the objective of optimizing client satisfaction, ensuring that the client experiences an excellent client experience at State Street. 

Individual accountabilities include client & STT strategic alignment, thought leadership, client communication, monitoring satisfaction levels and sharing feedback internally, seeking out strategic revenue opportunities and relationship governance.
The Relationship Manager will collaborate with internal stakeholders in commercial negotiations, and will ensure compliance with contract terms. The Relationship Manager will be responsible for driving the overall top line revenue growth as well as working with key stakeholders to expand margins.

Expected leadership behaviors include an ability to contribute to team excellence, excellent collaboration and communication skills, and willingness to drive strategy and engage with the client across its global locations

Why this role is important to us

You will be joining the Institutional Services function that allows us to deliver a comprehensive, holistic approach to each client relationship — for asset managers and asset owners, insurance companies, and official institutions globally. It means our client-facing functions work together to bring the very best solutions and services the firm has to offer — across all of our locations, products, and capabilities.

Join us if making your mark on the long-lasting client relationships we build is a challenge you are up for.

What you will be responsible for

As Relationship Manager you will:

• Strategic account management and growth: Own and manage the client P&L, including development and execution of account plans; monitor client financial performance; identify opportunities for client and business growth to reach revenue, sales, profitability, and sentiment targets
• Client engagement and relationship-building: serve as the primary point of contact for executive clients and ultimate owner of the client relationship; conduct face-to-face meetings and visits while acting as the bridge between clients and internal teams (e.g., Product)
• Commercial oversight and contract management: Lead contract negotiations, fee schedule updates, and the rebid process, aligning client needs and business objectives
• Service and performance governance: Oversee SLA commitments; address service credits; ensure adherence to critical governance/regulatory processes and requirements
• Client insights and feedback: Share and analyze NPS results; collaborate internally to drive improvements; engage with clients around market, regulatory, and client developments as well as internal product developments
• Maintains all relevant data for their assigned accounts in SF360 CRM including but not limited to account information, contacts, opportunities, meetings, current providers insights, and campaigns.
• Serves as an escalation point for critical service issues or roadblocks. Shepherds issues through to resolution.
• Assists with client presentation preparation, client meetings, product collaboration, RFPs and sales execution. 
• Develops and reports on client(s) metrics and dashboards. Accountable for meeting assigned KPIs.
• Manages the finalization of Due Diligence Questionnaires for this client when received.
• In conjunction with onboarding teams ensures client onboarding for new assets and/or risk management activities are conducted with a high degree of client satisfaction.

What we value

These skills will help you succeed in this role

• Strategic planning and thought leadership: Develop and execute strategic account plan in line with client’s needs, utilizing knowledge of trends and developments to enhance discussions
• Product and industry knowledge: Leverage in-depth knowledge of State Street’s products and understanding of client industries, challenges, and needs to identify opportunities, bridge gaps, and drive meaningful solutions
• Executive-level client relationship management: Build and nurture trusted partnerships with executives, actively uncovering business needs and gaps to influence decision making and provide tailored solutions
• Entrepreneurial mindset: Anticipate and respond to client needs, identify and realize growth opportunities with key accounts, construct execution plans
• Strong and compelling communications (written and verbal): Support deal negotiations, respond to critical client queries and escalations, and deliver effective presentations

Education & Preferred Qualifications

• College degree, prefer major in finance/management
• CFA and / or MBA a plus
• 15 years experience in financial services
• Understanding of both Hedge and Private Market Clients
• Consulting background a plus

Are you the right candidate? Yes!

We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to Flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Salary Range:

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.