Customer Service Representative/Inside Sales Rep - SDI SRD
Division
Steel DynamicsOverview
Customer Service / Inside Sales duties encompassing complete account management. Travel to meet customers and participate in industry events is possible
Responsibilities
- Handle daily customer service functions including answering phone calls and emails in a timely manner, accurate and timely order entry, and manage territory order backlog from entry through shipment
- Assist customers with all their daily needs including product availability, accurate and timely price quotes, troubleshooting, and delivery questions
- Communicate daily with all outside sales representatives and work directly with all mill departments effectively and professionally
- Handle strong personalities and difficult customers with professionalism
- Understand many concepts including freight equalization, system applications and various pricing scenarios
Qualifications
Required
- Excellent attention to detail and ability to multitask
- Ability to handle high volume with sharp attention to detail
- Strong data entry skills
- Organizational skills and accuracy a MUST
- Must be able to work in a team environment and willing to help teammates daily
- Travel is required
Preferred
- Customer Service or relevant experience
- 4-Year Degree
- Experience with “Salesforce” application
Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.
Average salary estimate
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