Global Customer Service Representative - job 1 of 2
Skills
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office and CRM software
- Typing speed of at least 23 words per minute
- Strong multitasking and prioritization abilities in fast-paced environments
- Analytical problem-solving skills
- Technical aptitude for navigating computer programs
- Sound judgment and decision-making following company policies
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat professionally and efficiently
- Identify customer needs and provide immediate solutions while educating customers to self-serve when possible
- Meet and exceed individual and team performance targets for resolution rate, customer satisfaction, and response time
- Maintain up-to-date knowledge of products, services, and company policies
- Collaborate with cross-functional teams to improve processes and optimize the customer experience
- Be friendly, reliable, and punctual, showing initiative and ownership across all tasks
Education
- High school diploma or equivalent required
Benefits
- Accelerated growth environment for skill and career development
- Competitive compensation with premier benefits
- Generous paid time off
- Comprehensive health, vision, and dental insurance options
- 401(k) retirement plan
- Paid parental leave
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
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