Customer Experience Coordinator (Relief) - Shrewsbury MA
Skills
- Advanced computer and practice management software proficiency.
- Exceptional verbal communication and interpersonal skills.
- Strong multitasking and organizational abilities.
- High emotional intelligence with the ability to read and respond to people.
- Adaptability in fast-paced, high-stress environments.
Responsibilities
- Answer and manage incoming customer communications promptly and warmly.
- Greet and check-in customers upon arrival, ensuring a smooth introduction to the hospital.
- Monitor wait times and identify workflow bottlenecks to optimize efficiency.
- Handle customer complaints empathetically and resolve them swiftly.
- Collect, share, and act on customer feedback to improve service quality.
- Process payments accurately and maintain customer records.
- Engage with customers during their wait to improve satisfaction and provide support.
- Educate customers on sensitive topics like end-of-life options.
- Follow up with customers post-visit to check on pet care.
- Create personalized, memorable experiences for customers and their pets.
Education
- High school diploma or equivalent required.
Benefits
- Industry-leading compensation package.
- 401(k) plan with company match.
- Health, vision, and dental insurance.
- 10 weeks paid parental leave at full salary.
- Unlimited continuing education opportunities.
- Flexible work schedule supporting work-life balance.
- Use of latest equipment and technology in newly built hospitals.
- Employee pet discounts.
- Hospital stocked with snacks and groceries.
- Participation in contests, outings, and company retreats.
- Referral reward programs.
Average salary estimate
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