Spa Supervisor/ Group Coordinator

Overview

SUMMARY.

This position will provide leadership, support, direction and supervision of staff in the daily

operations of the Spa in coordination with the Spa Manager and Spa Director; including, but not limited to staff training, retail, group spa bookings, providing adequate staffing levels, managing staff to ensure proper coverage, establishing and maintaining high level of customer service based on Suncadia Resort and Spa guiding principles and culture.

The Spa Supervisor/Group Coordinator will always conduct themselves in a professional manner with a demeanor that supports the purpose and values at Suncadia:

Salary: $22.00/hr

There's no place like Suncadia.

A premier all-season resort, Suncadia is tucked away on the sunny slopes of the Cascade mountains and offers guests three distinctive choices in hotel, Inn and private home accommodations. With more than 6,000 acres of forested mountain landscape, Suncadia features 40+ miles of hiking and biking trails, thirty-six holes of golf, a luxury spa, and the 2.2 million-acre Wenatchee Washington National Forest right next door. Plus, unparalleled activities like outdoor concerts, fine dining, swimming, and more. 

Why join our team?

It takes a balance of innovators, relationship builders, and risk-takers to showcase the magic of Suncadia. There’s no one like you, and the individuality of our associates is central to our success. We value integrity and seek service-minded individuals who are passionate about delivering greatness. Sound like you? Join us and enjoy the benefits of being on our team.

• Benefits: Full-time employees are eligible for medical, dental, vision, 401k (with a company match!) benefits, and more
• Perks: Enjoy free golf, discounts on resort retail and food & beverage, and more!
• A Balanced Life: Full-time team members are eligible for 2-weeks of PTO and holiday pay in their first year
• Travel is good for the soul: Experience destinations around the country with team member hotel discounts
• Growth: Opportunities for internal career growth and expansion
• Celebrate: Monthly team member gatherings, quarterly events, and the legendary Team Member Golf Tournament
• Be Part of the Magic: Trust us, seeing a first-time guest take in our Cascade views never gets old

*Some benefits may vary based on job classification

Responsibilities

Must have a working understanding of Resort culture and vision.

· Must be able to handle pressure situations with ease.

· Participates in weekly meetings and functions.

· Responsible for timeliness of administrative duties and group contracts.

· Assist in ensuring cleanliness of public spa areas to include spa retail, treatment

· rooms, storage areas and product storage.

· Primary contact for all Group business and sales activity working directly with

Suncadia Conference Services and Sales and externally with DMC’s and other sales arenas (ie: concierges, wedding planners, etc).

· Attend group pre-con meetings as requested.

· Coordinates and executes all group activity regarding spa to include booking spa appointments, follow-up with group contact, and billing.

· Assist in interviewing and select excellent front desk staff to create a leading service and treatment presentation.

· Assists Spa Manager and Spa Director with scheduling of spa associates, performance evaluations and disciplinary procedures.

· Direct, train and maintain high level of job satisfaction/morale/teamwork among associates in their respective areas of responsibility.

· Assists Spa Concierges with spa reservations, guest check –in and other spa coordinator duties when needed.

· Assist other areas in supervisory fashion as needed.

· Other duties as assigned.

Qualifications

Prefer 2 - 3 years of experience in spa or hospitality industry;

· Retail purchasing and inventory knowledge;

· Prefer Spa Soft experience

· Strong customer service orientation/member and guest relation’s skills;

· Attention to detail and high standards of quality and cleanliness;

· Excellent analytical and problem solving skills;

· Interpersonal, communication and listening skills – with both external and internal

· customers.

· High school diploma or equivalent preferred;

· Fluency in job related English, both verbal and non-verbal.

· WORKING CONDITIONS: Ability to stand for long periods of time.

· Must be able to personally lift up to 40 lbs. on a frequent basis.

· Must be able to occasionally lift over 40 lbs. with assistance.

· Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces and reach on a continuous basis.