Business Services Manager (0923) - Natural Resources & Lands Management Division - SFPUC (154710)

This is a Position-Based Test conducted in accordance with CSC Rule 111A.

• Application Opening Date: July 10, 2025
• Application Filing Deadline: July 23, 2025 at 11:59PM (PDT)
• Recruitment ID: PBT-0923-154710/ RTF0154709
• Location: 525 Golden Gate Ave, San Francisco, CA 94102

WHO ARE WE?
San Francisco Public Utilities Commission (SFPUC)
Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area – 24 hours per day, 365 days per year.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at https://www.sfpuc.org/.

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality.

To learn more about working at the SFPUC, visit our career site here.

About the Natural Resources and Lands Management Division: The Natural Resources and Lands Management (NRLM) Division within the Water Enterprise of the SFPUC is responsible for the management of approximately 61,000 acres of Bay Area watershed lands under SFPUC ownership as well as 150 miles of utility right-of-way. The NRLM Division is responsible for managing, protecting, restoring, and monitoring the ecological resources on these lands and environmental compliance for the operations and maintenance of the Hetch Hetchy Regional Water System which serves 2.7 million customers. We are committed to responsible natural resources management that protects and restores viable populations of native species and maintains the integrity of the ecosystems that support them for current and future generations. We strive to become a leader in science-based and collaborative environmental stewardship in order to continue providing high-quality and reliable drinking water to our customers.

About the Position: Under direction of the NRLM Division Manager, the Business Services Manager supervises the Division’s Administrative Services and Facilities Management Section. The Business Services Manager is responsible for day-to-day budget, procurement, facilities, fleet and other administrative activities. This position oversees operations and maintenance of NRLM facilities including watershed cottages, the Alameda Creek Watershed Center, and Sunol Native Plant Nursery.  This position supports the Division Manager and other Section Managers through the development, implementation and management of special projects, programs, policies and procedures, and represents NRLM on various administrative, personnel, and fiscal matters.

Working Relationship: The Business Services Manager supervises the Administrative Services and Facilities Management Section, works closely with the Division Manager, Section Managers, and other Division senior staff to provide leadership to and support of all Division staff, and collaborates with SFPUC, CCSF, and non-governmental staff to secure services required to support the operation of the NRLM Division.

Essential duties and responsibilities include but are not limited to:

1. Supervising the Division’s Administrative Services and Facilities Management Section;
2. Planning, developing, organizing and directing delivery of administrative services, functions and operations including but not limited to technical training, health and safety, budget and finance, purchasing, facility management, fleet management, contract and work order service agreements, and record management and retention;
3. Supervising staff and contractors responsible for operations and maintenance of NRLM facilities;
4. Providing administrative analysis, consultation and managerial support on organizational, fiscal, policy and other matters;
5. Supervising staff who in collaboration with and guidance from Human Resources Services, coordinate personnel functions within the Division including recruitment and hiring, payroll, leaves, worker’s compensation, employee labor relations, learning management, organizational development, and other related personnel functions;
6. Developing and administering the Division's operating budget and finances, monitoring and tracking budget transactions, expenditures for purchasing and work order services;
7. Performing difficult and complex analyses for budget monitoring, projection and reporting, developing guidelines and preparing budget line-item narratives, analyses, recommendations and justifications for annual, supplemental and multi-year requests; monitoring multiple funding sources;
8. Consulting and collaborating with Division and other departmental staff in analyzing, developing, managing and resolving facilities plans, projects and issues affecting the work environment, and public access to services, including health and safety, security, and capital improvements;
9. Implementing new regulations, systems, programs, policies and procedures; developing implementing and evaluating policy and procedure manuals; and performs other related duties as required.

Ideal Candidate and Competencies:
The ideal candidate will have a demonstrated track record and ability to exercise the following leadership competencies which are critical for success in the role of Business Services Manager at SFPUC's NRLM Division.

• Accountability: Acts with integrity, honestly, and fairness; inspires trust. Clearly defines roles and responsibilities for self and others. Holds self and others to their roles and responsibilities. Complies with legal and ethical guidelines. Acts as a responsible steward of the resources entrusted to the SFPUC.
• Business Acumen: Understands and leverages business concepts, terms, and tools to achieve desired outcomes. Makes informed decisions and develops sound budgets and plans surrounding the financial and operational functions of the organization. Demonstrates expertise in the utility industry landscape. Develops compelling business cases to support organizational plans and objectives.
• Decision Making and Problem Solving: Takes ownership of problems and makes timely, responsible, transparent, and clear decisions. involves others in addressing problems and seeking solutions. Gathers relevant information and conducts appropriate analyses. Understands the impact of decisions.
• Relationship Management: Builds open, honest, and respectful relationships through effective communication and collaboration techniques. Develops networks and lasting partnerships across boundaries to maintain strategic relationships and achieve common goals. Utilizes a variety of communication approaches to successfully gain support, influence others, and strengthen relationship.
• Valuing Diversity: Recognizes the role of diversity in assembling capable teams and building a successful workforce. Fosters an inclusive and cooperative work environment where diversity and individual differences are values and capitalized upon to achieve the vision and mission of the organization.

Minimum Qualifications: Minimum qualifications reflect the lowest level of acceptable education and/or experience required of an individual such that the individual reasonably could be expected to satisfactorily perform the duties of the position.  Candidates must meet all the requirements established by the MQs to be considered for the position. 

• Education: Possession of a baccalaureate degree from an accredited college or university. AND
• Experience: Three (3) years of professional experience in facilities and administrative management.
• Substitution: Additional qualifying work experience in the area of facilities and administrative management may be substituted for up to two (2) years of the required education on a year-for-year basis (30 semester/ 45 quarter units equals one year).

Note: One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) 

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Desirable Qualifications:
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

• Professional supervisory experience
• Knowledge and experience with MS Office, procurement and invoicing software, and other budgeting and human resources tool.
• Demonstrated experience successfully managing a complex array of administrative tasks.
• Strong communication skills both verbally and in writing.
• Organized and motivated.
• Ability to collaborate and work successfully with others.

Verification of Education and Experience: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. For more information on how to verify your experience or education please click here. 

Verification of required work experience typically must be on the employer’s letterhead, and must include the applicant’s name, job title, description of job duties, dates of employment, hours per week, and signature of the employer, supervisor, or appropriate representative.

Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. CCSF employees will not receive credit for experience obtained outside of their classification unless recorded in accordance with the provisions of the Civil Service Rule 110.9.1/111A.11.2.

Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted.

Verification of qualifying education is a copy of your transcript or diploma. For more information, please click here.

Verification of required valid licensure/certification typically must be a photocopy of the license/certificate including the name of the issuing agency as well as the name of the license/certificate holder, license/certificate number, and expiration date.

Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Compensation and Benefits: The normal annual salary range is $144,560 and $184,496. Appointment above the maximum of the normal range may be considered based on documented and substantiated recruitment and retention issues or exceptional skills. A special approval process is necessary for appointment above the normal salary range.

In addition, the City and County of San Francisco (City) offers comprehensive benefit programs which include:

• Medical, Vision, Dental, and Life insurance
• Long-term disability plan; Flexible Spending Accounts
• Pension Plan; Retiree Healthcare; Deferred Compensation Program
• Paid Management Training Program; Wellness Program
• Paid Vacation, Holidays, Sick Leave; Management Leave
• Learn more about the City’s Management Benefits.

Selection Procedures:
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following: 

Minimum Qualification Supplemental Questionnaire (MQSQ): (Weight: Qualifying) Candidates will be required to complete a MQSQ as part of the employment application at a later time. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Supplemental Questionnaire Evaluation (Weight:100%): 

Applicants who meet the minimum qualifications will be sent a Supplemental Questionnaire via electronic mail after the closing of this filing period. The Supplemental Questionnaire is designed to measure the knowledge, skills and/or abilities in job-related areas required for the position.  Applicants will be given a deadline to return the Supplemental Questionnaire. Those who do not respond by the established deadline will not be eligible to continue in the examination process and will not be added to eligibility list resulting from this process. All applicants’ responses to the Supplemental Questionnaire are subject to verification. The Supplemental Questionnaire examination component may include but not be limited to:

• Ability to plan, coordinate and direct work of subordinates and consultants/contractors.
• Ability to deal tactfully and effectively with personnel at all levels and the general public.
• Knowledge of management and administrative techniques applicable to operations in the area assigned.

A passing score must be achieved on the Supplemental Questionnaire Examination in order to continue in the selection process and be placed on the eligible list. Candidates will be placed on the eligible list in rank order according to their final score. Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

The department may administer additional position-specific selection procedures to make final hiring decisions.

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of twelve (12) months, and may be extended with the approval of the Human Resources Director.

Certification: The certification rule for the eligible list resulting from this examination will be Rule of the List.  The hiring department may administer additional position-specific selection procedures prior to making final hiring decisions.

To find Departments which use this classification, please see here.

Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at here.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams
• Right to Work
• Copies of Application Documents
• Diversity Statement

How to Apply: Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov/ and begin the application process.

• Select the “Apply Now” button and follow instructions on the screen 

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, @careers.sf.gov and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Recruitment Analyst Information: If you have any questions regarding this recruitment or application process, please contact the analyst, Laurie Gee via email at [email protected].

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.