Head of Revenue Operations

Tapcart is the leading mobile app platform for the world’s fastest-growing Shopify brands. We help marketers and eCommerce teams strengthen their brands and create differentiated customer experiences through a direct mobile channel.

Our platform powers mobile shopping for over 50 million consumers and processes more than $8 billion in revenue annually. Brands like Béis, Grove Collaborative, and Ruggable trust Tapcart to turn mobile traffic into high-retention, high-growth relationships — with mobile apps launched in hours, not months.

THE ROLE

As the Head of Revenue Operations, you will be the strategic and operational backbone of the GTM team. In this role, you’ll architect and manage the systems, processes, and strategies that power our revenue engine. You’ll partner closely with senior leaders to improve forecasting accuracy, streamline the quote-to-cash workflow, and deliver actionable insights that accelerate growth.

You’ll be a critical player in driving operational excellence and enabling scale across the full revenue lifecycle – from pipeline generation to billing. This is an opportunity to own a high-impact function at a fast growing SaaS company with a category-defining product.

HOW YOU WILL MAKE AN IMPACT

• Reporting & Analytics

  • Build and maintain reporting infrastructure to support accurate pipeline tracking and revenue forecasting and BI.

  • Deliver timely performance, attribution, and forecast reporting to support executive planning, priority-setting and board reporting.

  • Transform how we analyze GTM performance by supporting the migration of key reporting data into our BI platform.

  • Use data to shape account and territory segmentation, helping teams focus on high-value opportunities and maintain balanced coverage.

• GTM Systems & Infrastructure

  • Own and optimize the systems infrastructure for forecasting, pipeline management, contract execution, and billing operations.

  • Work cross-functionally to select, implement, and manage systems that enhance team productivity, data quality, and revenue operations at scale.

  • Implement scalable workflows for pipeline hygiene, opportunity attribution, contract execution, and subscription management.

• Process Optimization & Sales Enablement

  • Streamline sales workflows to improve lead management and pipeline accuracy, partnering with sales leaders to remove friction and boost deal velocity.

  • Champion user training, adoption, and consistent processes across GTM teams.

• Deal Desk & Commercial Operations

  • Oversee legal and pricing approvals, working closely with Sales, CS, Legal, and Finance.

  • Support contract creation and delivery processes for new business, renewals, and expansions.

WHAT SKILLS YOU’LL NEED

• 5+ years of experience in Revenue Operations, with 2+ years in a leadership role at a high-growth B2B SaaS company, preferably in ecommerce or martech.

• Strong ability to turn complex data into clear, actionable insights through both quantitative and qualitative analysis.

• SQL/BigQuery, common data reporting tools, Salesforce Admin, API workflows

• Understanding of SaaS revenue models, pricing structures, and B2B sales processes.

• Proven track record of improving forecast accuracy, operational efficiency, and cross-functional collaboration.

• Analytical and systems thinker with excellent communication and project management skills.

BONUS IF YOU HAVE:

• Experience supporting Partner Sales or multi-region GTM strategies.

• Familiarity with Shopify ecosystem and usage-based billing models.

• Exposure to legal review processes, especially in contract modification or redline review.

SALARY RANGE: $180,000-$225,000 Annual OTE

This position is not eligible for visa transfer or sponsorship.

This position is remote eligible in the following states: AL, AZ, CA, CO, FL, GA, IL, MA, ME, MI, NV, NJ, NY, NC, OH, OR, PA, TN, TX, UT, VA, WA

TAPCART PERKS AND BENEFITS:

• 💰 Financial Wellness

  • 401(k) plan and equity grants for all full-time employees — because we grow together

  • Competitive compensation with room to grow

• 🏥 Health & Wellbeing

  • Affordable, high-quality medical, dental, and vision coverage

  • Mental health support via Headspace and Talkspace, ensuring your whole self is supported

• 🛋 Flexibility & Time Off

  • Flexible PTO policy — take the time you need to rest and recharge

  • 11 paid company holidays

  • Work remotely

• 🛒 Work-Life Balance with a Tapcart Twist

  • One-time home office setup stipend to get you started

  • Recurring merchant shopping stipend so you can experience the magic of Tapcart like our customers do

WHY JOIN TAPCART?

We’re a Santa Monica-based tech company with the energy of a startup and the momentum of a market leader 🏖. At Tapcart, we believe building great products starts with building an environment where passionate people can thrive.

Since our $50M Series B in 2021, we’ve continued scaling our platform and our community of merchants. Backed by world-class investors and trusted by leading eCommerce brands, we’re on a mission to redefine mobile shopping — and we’re just getting started.

• Check out what our customers are saying.

• Learn more about who we are and what we offer on our Careers page.

Recruitment Disclaimer:
Please be aware that Tapcart, Inc. (“Tapcart”) and our official professional recruiting agencies and platforms do not:

• Send job offers from free services like Gmail, Yahoo, Hotmail, Whatsapp, etc.

• Request money, fees, or payment of any kind from prospective candidates to apply to Tapcart, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).

• Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Tapcart.

You may see all job vacancies on our official Tapcart channels:

• Official Tapcart website, Careers page: https://www.tapcart.com/careers

• Official LinkedIn Jobs page: https://www.linkedin.com/company/tapcart/jobs/