Catering Sales & Club Membership Management

Description

JOB PURPOSE:

The Manager, Event Sales & Club Concierge is responsible for the management and coordination of event sales and maintaining club member satisfaction standards. Solicits and secures group and catering events in addition to fielding and capturing incoming catering events, from planning to execution. This role is also accountable for maintaining the club member’s experience through creative and enticing events and workshops. This role works intimately with all areas of the property to create engaging events and activities while working with our guests to ensure private events are executed at fine dining service levels.  

PRIMARY DUTIES AND RESPONSIBILITIES:

Event Sales

• Perform all event needs and sales support including direct sales calls, sales blitzes, property tours, quoting rates, contract development, arranging food and beverage, audio visual requirements, overseeing meetings on the day of the event, posting of charges, presentation of bill and follow up.  
• Identifies, qualifies, and solicits new group/catering business to achieve personal and property revenue goals.  
• Proactively solicits and manages group/catering related opportunities and responds to incoming group/catering opportunities.
• Identify opportunities for upselling, cross-selling, and repeat business to maximize revenue opportunity. 
• Designs, develops, and sells creative catered events, with focus on group/catering accounts with significant potential sales revenue.  
• Ensures business is turned over accurately and in a timely fashion for superior service delivery.  
• Works closely with clients to provide exceptional customer service and support in the planning, organization, and management of events within the facility. 
• Monitors event logistics before, during and after the time of the event, ensuring all related tasks have been successfully and accurately performed, including working with space requirements, equipment rentals, tastings, menus, invoicing, and theme concept/decorating. 
• Cultivate and maintain long-lasting relationships with existing and prospective clients by understanding their needs, preferences, and offer tailored solutions to meet their requirements.
• Develops and maintains relationships within community to strengthen and expand customer base for group/ catering sales opportunities.  
• Work diligently to achieve and exceed personal and team related revenue goals that will be set by leadership annually and reviewed quarterly. 
• Attending sales meetings. 

Club Membership

• Assists with lead generation program and conduct outreach to attract, identify, and recruit new member prospects via outbound calling, networking, and marketing.
• Collaborate and coordinate with the culinary and operations teams to ensure smooth and seamless event operations, and exceptional and engaging member experiences across all areas of the club, including special events and workshops. 
• Ensures a successful and smooth onboarding experience for new members building relationships and acquiring important knowledge to better support and engage the new member and their family. 
• Work with existing club members and staff to promote referral programs.
• Track member attendance at events and update strategy to increase member engagement rates, as needed. 
• Represent The Commodore at local industry events to create brand awareness and drive revenue. 
• All Other Duties as Assigned 

Requirements

QUALIFICATION REQUIREMENTS: 

• Strong partnering, influencing, and relationship building skills.
• Proven ability to manage multiple priorities, work under pressure, and meet deadlines.
• Self-starter with excellent organizational and problem-solving skills.
• Able to build relationships at all levels of the organization, members, and guests.
• Exceptional interpersonal, oral, presentation and written communication skills.
• Ability to work in a fast-paced, changing environment with the ability to remain calm under pressure.
• Demonstrated strong performance analytical innovative and critical thinking, and collaboration. 
• Experience in computer systems and software used for member management and event planning. 
• Flexibility to work evenings, weekends, and holidays as required by the club's operations.

EDUCATION and/or EXPERIENCE REQUIREMENTS:

• Associate degree in Event Planning/Catering or related topic, preferred.
• Minimum of three years’ experience in an event planning management role in a catering establishment/venue, required.
• Certified in food service sanitation as mandated by the state of Wisconsin. 
• Experience with information systems related to event planning management or catering sales management.

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is:  

• Regularly required to sit, talk, use repetitive motion, type, and hear.  
• Frequently required to stand, walk, use hands and fingers to handle and feel, and reach with hands and arms.  
• Occasionally required to bend, kneel, crouch, climb stairs, and reach overhead.  
• Able to communicate verbally and issue communication clearly; hearing ability required with all communications. 
• Able to relate to staff and customers in an appropriate and professional manner. 
• Able to read and write clearly. 
• Position requires walking, sitting, standing, and the ability to drive a vehicle. 

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.