Business Analyst

Job Family

IT - Business Analysis

Job Description Summary

Serves as a liaison with programming and user departments to coordinate and conduct tests that ensure the reliability, accuracy, and functionality of system changes and/or enhancements. Continues to build understanding of quality assurance testing methods and company products. Maintains documentation for each project and may train users on new or modified software. Provides underwriting support and manages vendor relationships.

Job Description

Responsibilities

• Elicits and documents requirements using interviews, document analysis, requirements workshops, business process descriptions, task and workflow analysis
• Evaluates information gathered from multiple sources, reconciles conflicts
• Proposes action steps
• Serves as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow
• Develops requirements specifications using standard templates
• Works with developers and subject matter experts to establish the technical vision and analyzes tradeoffs between usability and performance needs
• Liaises between the business units, technology teams, vendors and support teams
• Effectively applies fundamental concepts; works on assignments of moderate scope and complexity, with limited oversight; makes recommendations for changes to procedures, and performs varied work, requiring some originality or ingenuity.

• Requirement ordering (LabPiQture, E-Health Records, MIB for Policy Change and Reinstatements).

• Approve ad hoc letters, reason for decision letters, HIV Letters, Recission Letters.

• Review vendor invoices for accuracy and contract adherence prior to payment submission; identify expense variances compared to expectations.

• Analyze and manage daily vendor work reports to ensure tasks and fulfillment of service level agreements (SLAs).  Report deficiencies to manager.

• Train members of the team on new and changes to existing processes. Create a positive and effective learning environment.

• Back up manager with vendor expense management.

Qualifications

• Bachelor’s degree or equivalent education/experience. 
• Up to 2 years of experience in testing and/or systems background. Thorough understanding of operational procedures and systems.

Preferred Qualifications

• Programming and/or IT background helpful.

• Experience in vendor relationship support.

• Experience in operational areas such as claims, underwriting (understanding requirements such as medical exams, attending physician statements, personal history interviews, prescription checks, etc.), agent contract and licensing, etc.

• Ability to step in and assist with department needs, which may differ from regularly defined duties.

• Advanced skills using MS Excel.

Working Conditions

• Remote environment

The Salary for this position generally ranges between $50,000-$60,000 annually.  Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.

Additionally, this position is typically eligible for a 6% Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion. 

This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation in order to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.

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