CPS Relationship Manager - job 1 of 2

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The responsibilities of the CPS Relationship Manager are to ensure service excellence and spend growth of bankcard business for the CPS Large Market Relationship Management team in the Western Region. The Relationship Manager will be responsible for managing approximately 25 client relationships with over $1 Billion in annual bankcard spend, while meeting goals for retention, add-on sales, cross-selling, optimizing the portfolio through supplier enablement campaigns, and partnering with Treasury Management Consultants and Bankers to leverage strengths as One U.S. Bank. The RM should have extensive industry experience and be willing to travel 25-30% of time per week.

• Leading a portfolio of bankcard large market clients with annual revenue of $500MM

• Develops strategic client plans and executes on key initiatives that drive success for the client and the Corporate Payment Systems business to help meet their program goals

• Retains and grows spend volume and revenue by successfully retaining and expanding existing customer relationships

• Maintain and deepen strong relationships at multiple levels of the client’s organization

• Monitors and enhances profitability of all assigned relationships

• Works as the key liaison and point of contact for the client, while facilitating support across numerous departments

• Maintain excellent client satisfaction levels, competitor awareness and deploys necessary response to risk

Basic Qualifications

• Bachelor's degree, or equivalent work experience

• 10 or more years of relationship management experience

Preferred Skills/Experience

• Strong sales, relationship management and business development abilities

• Extensive knowledge of CPS products and services

• Broad knowledge of bank products and services that result in successfully capitalizing on all opportunities to expand relationships and sales of bank's products

• Strong analytical and problem-solving skills

• Ability to work effectively with individuals, groups, and vendors across the company to manage customer relationships

• Well-developed written communication and verbal presentation skills

Location:  Offered in multiple states, can be flexible for the right talent

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside of the location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $124,355.00 - $146,300.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.