Technical Support AI Program Manager

POSITION SUMMARY

The AI-Tech Support Program Manager will play a key role in driving the success and expansion of AI-driven technical support initiatives within the North America service organization. The Program Manager will be responsible for leading and coordinating AI-tech support programs, ensuring timely and high-quality delivery across multiple teams. This individual will collaborate with cross-functional teams throughout the organization to meet strategic goals and promote the growth of AI-tech support programs in the region.

RESPONSIBILITIES

• Lead AI-tech support programs within the North America service organization, ensuring the successful delivery of programs on time and within scope.
• Coordinate cross-functional teams, including engineering, operations, sales, and service, to align program activities with organizational goals.
• Monitor and track program progress, addressing any challenges or obstacles to ensure timely execution and high-quality outcomes.
• Develop and maintain detailed project plans, timelines, and budgets, ensuring efficient resource allocation.
• Drive continuous improvement in program management processes to enhance performance and operational efficiency.
• Serve as the key point of contact for stakeholders, providing regular updates on program status, milestones, and any potential risks.
• Collaborate closely with leadership to ensure that the AI-tech support programs align with broader business strategies and objectives.
• Drive the development of subscription-based services for customers and service partners.
• Develop rollout and communication plans for AI-tech support programs.
• Provide guidance to other regions to launch AI-tech support initiatives.
• Ensure compliance with company policies, industry standards, and safety regulations throughout all program activities.

QUALIFICATIONS

• Bachelor’s degree in Engineering, Business, Project Management, or a related field.
• 2-5 years of experience in program or project management, preferably within the AI, power systems, energy, thermal, HVAC, or related industries.
• Demonstrated experience managing and delivering large, complex projects across cross-functional teams.
• Strong organizational and leadership skills with the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and regions.
• Problem-solving and critical-thinking abilities to navigate challenges and drive program success.
• Proficiency with project management tools and methodologies.
• Knowledge of AI technologies such as machine learning, natural language processing, computer vision, and neural networks.
• Experience with AI platforms and tools such as TensorFlow, PyTorch, Keras, and OpenAI.
• Knowledge of power systems, energy, industrial, thermal, HVAC, or related industry is a plus.
• Strong problem-solving abilities and attention to detail.

PHYSICAL & ENVIRONMENTAL DEMANDS

• No special requirements

TIME TRAVEL REQUIRED

• 10%

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.  

OUR CORE PRINCIPALS:  Safety.  Integrity. Respect.  Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected.  With $5 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people. 

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.