Customer Experience Coordinator (Per Diem) - Chapel Hill, NC
Skills
- Strong verbal and written communication
- Excellent multitasking and organizational abilities
- High emotional intelligence and ability to read social cues
- Proficiency with computer and practice management software
- Problem solving and adaptability in high-pressure environments
Responsibilities
- Answer and manage incoming customer communications promptly and warmly
- Greet customers upon arrival and facilitate efficient check-in
- Monitor customer wait times and identify workflow improvements
- Listen and respond empathetically to customer needs and complaints
- Facilitate payments and maintain accurate customer records
- Engage customers during wait times and provide updates to medical staff
- Educate customers on available financial and end-of-life care options
- Support customer participation and create personalized experiences
Education
- High school diploma or equivalent
Benefits
- Industry-leading compensation
- 401K with company match
- Health, vision, and dental insurance
- 10 weeks paid parental leave at 100% salary
- Unlimited continuing education opportunities
- Flexible work schedules
- Employee pet discounts
- Company-sponsored events and referral rewards
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