Customer Support Specialist
- Annual Bonus
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Wellness resources
- Customer Support: Serve as the first point of contact for customers, addressing both technical and general inquiries through phone and email in a prompt and professional manner.
- Technical Troubleshooting: Diagnose and resolve technical issues related to software, hardware, and network connectivity. Escalate complex problems to the appropriate internal teams when necessary. Bonus for experience with SaaS products and Mobile apps
- Knowledge Management: Document all interactions, troubleshooting steps, and resolutions in Handtevy’s ticketing system (Freshdesk).
- Product Education: Guide customers through the features of products, providing step-by-step assistance to ensure they can maximize the value of the tools and services.
- Collaborative Problem-Solving: Work closely with other departments such as IT, Customer Success, and Clinical to ensure a seamless customer experience.
- Continuous Learning: Stay up-to-date with the company’s product updates, new releases, and emerging technologies to provide accurate and informed support.
Average salary estimate
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